francesca's

They did not help me at all, more like snubbed me even when the salesperson was right next to me didn't even say hello or smile. I needed to be zipped but nobody anywhere to be found. So I was holding the dress and was asked are you ready? (To buy) I said no, I would of bought the dress if someone would of helped me, but nobody did. There was a little laugh, no acknowledgement of any wrong and was told that's not where the dress goes! As if! I reminded her I'm not getting it bc nobody helped me. More little mocking laughs. Very immature and rude!
Oct 4th, 2023

I visited the downtown Austin location to return a purse, all packaging and tags in place, never used. First off, I arrived an hour before closing time and there was a note that be back in five minutes. I waited for 20 minutes. Finally, your salesperson Erika showed up and unlocked the doors. I explained I was simply returning an online purchase. Erika automatically and reactively told me I was outside the return window. I asked her if there was any leniency. She said there was not. I pulled up my calendar on my phone and realized I was still within the 21-day return policy and informed her that the purchase was December 28. She asked well, when is 21 days to which I responded thats tomorrow. Id appreciate my refund please. I never used the item and it has all its tags. Erika processed the refund but the entire interaction was uncomfortable. After she processed the refund, I told her I know youre just doing your job, but I was within the refund window. Your approach to this left me with a sour taste. Im not shopping here again. Erika never acknowledged her error nor apologized.
Feb 29th, 2024

I purchased some things online on July 17th for in-store pick up. The delivery was made to the store on July 21st. On August 10th, I visited the boutique to pick up the purse but decided to return it. The Francesca return policy on their website says "All eligible items* must be returned or exchanged accompanied with original receipt and tags within 21 days of when you received your item(s). After 21 days returns or exchanges are still eligible for a merchandise credit up to 90 days." Despite being well within the 21-day timeframe of when the order was delivered, I was informed that I couldn't receive a refund. After showing the in-store staff this stated return policy, they contacted someone and mentioned that a refund would be granted as a one-time courtesy. It's evident that there's a need for consistency between Francesca's in store policies and what's communicated on their website.
Aug 11th, 2023

Feb 23rd, 2023

Nice store. Good sales. Great service from Erika, thank you!
Feb 20th, 2023