Hardrock Canyon Apartments

It is SHAMEFUL the way I and other tenants have been treated. First, the actual apartments and locations are amazing, this is why I have been here for over 3 years and pay my rent early every month. However, the MANAGEMENT is HORRIBLE and has no comprehension of the fact that tenants are their actual customers. I was charged an additional $15 every month last year without any notice because my renters insurance was expired. I received a lease renewal letter a month before my lease expired indicating my rent would be increasing by 50% and when I went into the office to discuss giving notice to vacate, the management team indicating I would be charged over $2000 if I vacated because I was not giving 60 day notice even though the rent renewal letter was not provided until less than a month remaining on my lease. I ended up downgrading to a 1 bedroom so I could continue living here and avoid the $2000 penalty. Then the real nightmare began. The apartment community overcharged me rent and numerous other charges as part of the move from a 2 bedroom to a 1 bedroom. Then, the apartment management would not return my security deposit, after telling me multiple times it was in the mail, for over 45 days. I had to reconcile the financials myself to prove I had been overcharged multiple times and was being overcharged for the new 1-bedroom lease agreed to. Additionally, I had to look up the Texas Law on security deposit returns and threaten to sue and submit a written complaint to get my security deposit returned for the two- bedroom I moved out of. Luckily, I have a Law degree and MBA so was capable of this financial reconciliation and legal research, but it still took an exorbitant amount of my time. Furthermore, because the one-bedroom apartment is on the third floor and has vaulted ceilings, the air conditioner was not working or equipped to cool the apartment during the summer. Although the maintenance team is very responsive to maintenance request, the maintenance team continued to close out my numerous and repeated work orders for the air conditioner every time they came to my apartment, even though the air conditioner was not fixed or replaced because apparently, they are measured or assessed on open work orders, regardless if the actual problem is resolved. Then, yesterday was the last straw, I parked my truck in a parking spot far away from any apartments to avoid having cars parked near me. My truck tire was approximately 1 tire width over the faded white line of the parking space, so the apartment community had my truck towed, providing no warning in advance. When I asked where my truck was, the property manager Alex, with total indifference, said it was towed and that they are allowed to have resident vehicles towed per the lease I signed, the same lease which indicates my security deposit will be returned within 30 days which I had to threaten legal action to obtain. It is SHAMEFUL the way I and other tenants have been treated. (when I was discussing my renewal and rent increase, another tenant was discussing the same issue, receiving a renewal letter with a price increase of 50% within 1 month of lease expiration and being told if they moved out they would be charged a huge penalty because they would not be giving 60 day notice to vacate, even though the renewal letter was not provided until less than a month left on the existing lease) I not only pay my rent on time, I pay it early. AGAIN, the apartment itself and location are amazing, but the Management team is AWFUL. If you decide to live here, make sure you have your accounting/finance/legal hat on and don't trust the NEFARIOUS management for anything because they do not recognize or comprehend that the tenants of the apartment community are their customers and are the reason they have a job.
Apr 9th, 2024

Ive had such a great experience at Hardrock Canyon from help with my lease to moving in. Staff is A+, Kentravis and Nicole have gone above and beyond helpful and understanding that Im not very computer literate! Apt was well cleaned and in great shape and got a small maintenance issue fixed in minutes! For a smaller apt than Im use it has ample storage which sold me on the apt. The complex is quite and woodsy, love that! Really enjoying it!!!
Apr 8th, 2024

Manager Never responded via email voicemail, about my inquiries on art. Food or other!
Mar 28th, 2024

The property manager, Alex, is the hallmark of kindness and professionalism. I cannot speak highly enough of them. Unfortunately, their office staff (the young lady with longish hair who sits in the back and wears glasses, in particular) are dismissive, insensitive, and condescending--at least when Alex is not around. The subordinate office staff make minimal effort to resolve issues and brush you off when you point it out. The only reason I'm giving this property even two stars is because Alex has been great and the property is otherwise decent. Posted under assumed name.
Mar 16th, 2024

So far I am in love with this community. I really am excited to move in and take many walks with my 4 legged kiddos. They are gonna love living here. Thank you Kentravis for all your help your tour made my decision to live here!
Feb 21st, 2024