Element Austin

The only positive thing I have to say about this complex is the swiftness of the maintenance workers. Everything else? Take your money elsewhere. I lived in this complex for a year ,and from the time that I moved in until the time I moved out, I had a RIDICULOUS roach issue. Pest control came to my apartment at least a dozen times and were never there longer than 30 seconds. The roach somehow got progressively worse further into my lease. Not to mention that the rent increased 2x from the moment I first viewed the apartment to the time I declined to renew my lease. A 440 square foot studio was originally $898, I signed at $934 and the price was $1050 by the time I left. Now I see that it's upwards of $1200. They advertised that the studio unit has a walk-in closet, but in reality, the water heaters take up about 60% of the space and there's barely standing room. Another constant issue was the fact that the water was constantly shut off at various hours of the day. Whether it be for 4 hours mid-day or from 10 PM to 5 PM the next day... Sometimes with no warning whatsoever. It's not worth it. They also advertise the apartment as "luxury" but didn't even bother to keep the pool cleaned throughout the summer. I promise, if you look hard enough, you can find a much better apartment at a cheaper rate. Even in Austin.
Oct 5th, 2022

This place was great for the price, staff was super nice, had excellent amenities, and the room were really nice. Also we werent that far from downtown Austin which was awesome.
Sep 25th, 2022

This property has major management communication issues. There has not been a single time where they were able to solve an issue without us having to consistently visit the office to remind them of issues we need to have fixed. This ranges from the disgusting pests, the mailbox key we were without for the first 3 weeks of living here, and the constant promises to call back when they never do. With the pests, we had pest control once. Roaches persisted. We ask for a fumigation, they say they will send instructions and have a fumigation on a Friday of that week we asked. Friday comes and still no instructions, pest control asks if we were ready and we had to explain that the office failed to give us instructions. My partner goes in person to sign us up again for the fumigation and she sees one of the front desk workers write us down in a binder. We prepare for the fumigation and when we notice no one has showed up, we go to the office only to find out we still somehow were not on the list even though my partner saw an employee write us down. We go through the fumigation and pests still persisted seemingly worse this time. We sign up for a more intensive treatment and we are still currently waiting on it. We must be out of the unit for 4 hours and at this rate we wont be able to come back home until 10 at night. That is if they show up. We have been waiting all day. Not how we wanted to spend our friday day off. The only thing good I can say about this place is the maintenance men. They fixed just about every problem we had with the unit. We have issues with the cabinets smelling like manure and other funky smells but I don't think it is in their ability to fix it.
Sep 16th, 2022

Waste of time, I showed up promptly at 10 am to tour an apartment and the employee didnt show up till 10:06 with food in her hand. I came to view because the apartments were listed under 1300 and I show up and the one bedroom I had just previously checked the prior day is now $1479 without any reason.
Sep 6th, 2022

Aug 19th, 2022