United Home Services

Had a basic duct cleaning from them (Their Chicago area operation) and I honestly feel like they stole money from me. Their machine was not well maintained and sprayed a fine later of dust/sand in the area it was operating...essentially like a 20 year old vacuum cleaner. I did see the filter inside, it looked like it was never changed. Basic service is totally useless and is just an excuse for them to look around your house to find other projects they can bill you for. This is the worst money I have ever spent on anything EVER. My house is less clean after their visit than before it, but my wallet is much lighter. Avoid at all costs. The technician they dispatched was a polite young man and did no wrong, so I hope the company takes this criticism as a judgement of their service and not a judgement of his service, which was just fine.
Jun 26th, 2023

They took advantage of my mother, not knowing anything about HVAC and they ended up installing their own UV Machine Even though she already has one. The machine they put in looks very tiny, they sealed it with DUCT TAPE. It was poorly fitted and they even drilled a tiny hole without filling it once the job was done. I guess they did this so you could see that the lightbulb is on, but the hole is leaking out air from the air conditioning. And they charge $400 for their machine, even though it looks like it came out of a box from Dollar tree Compared to our other air purifier its mounted on the wall and its connected to an in unit system in our AC. I looked up the model of their UV Light only cost $99 yet they charge us $400 for installation Their installation being cutting a hole and just duct with some screws, taping it and having the electrical wire leave out to the unit and plugged into the wall in the hallway. I looked up the reviews and other sources, mainly on Yelp and tons of negative reviews Its more than likely that they buy their five star reviews in order to increase their public perception.
Jun 25th, 2023

Not transparent. told me my unit was gonna stop working if I didnt do the cleaning of the unit and get the UV light installed when i already have one i felt pressured into making a big purchase and didnt get any time to think about it. When confronted the guy named Ben and stated that hes been doing this for a long time and that he knows what hes doing. I went along eith the installation because i didnt know what else to do, but i should be able to have time to think about these decisions and not feel pressured.
Jun 23rd, 2023

After buying home we need to get the chimney cleaned since it appeared to have not been cleaned in a very long time. Isaac showed up on time and did a thorough job cleaning the chimney. He noticed some bad cracks in the fireplace and explained the dangers of them and threw in a good deal to fix them. He did an excellent job. I will recommend them!
May 27th, 2020

I had a very good experience with this company. They were quick to return my call and schedule my chimney cleaning and inspection. Following the inspection, Isaac was very good at explaining some repairs that needed to be made to keep my chimney safe, and we were able to knock that out same day. He was efficient with his time and made sure to clean up after his work. Definitely recommend.
May 17th, 2020