Gully Animal Hospital

The staff cared about my small dog. Excellent care given to him.
Apr 5th, 2024

Loved this vet for my cats, many of the doctors are awesome and a lot of the vet assistants are great as well. Lack of stars come from the other 2% of front desk employees that have a terrible attitude and little to no regard for anything besides making a quick penny. Brought my cat back in for a simple anal gland expression as I do once a month because he is unable to express them on his own (which not to mention is a whopping $35-$40 compared to $15-20 LITERALLY everywhere else). I have had awesome experiences up until today so I figured paying the extra $15 was worth it for the great vet staff and communication. Usually if they are not full or there is no need to actually see a doctor I dont get charged for anything besides the visit. Today I asked the front desk lady to check if they were full and see if they need to be expressed. After taking my cat back for approximately 2 minutes and then coming back out to tell us that his anal glands were empty and that there was nothing to express, she told me I would still need to pay even though there was nothing done. I asked why I was still being required to pay that much and if it could at least be split in half since there was nothing to be expressed, and she declined and made me pay full price before leaving. I really appreciate honesty and compassion at places at vet offices especially since they are dealing with our babies. Usually gully is one of the best vets in Arlington but they need to reevaluate their front desk staff or at least train them on how to speak to people especially customers. Wont be coming back
Apr 5th, 2024

Had a very bad experience here. My dogs arm had come out of place somehow. We came here, there was no urgency, no customer service. We went on a Sunday they told us they couldn't see her til Tuesday and said it would probably be best to go somewhere else, just very rude and impersonal. Never again!!!
Mar 30th, 2024

I brought my 14yr old mini schnauzer in for grooming. He was severely matted 6 weeks overdue for grooming since his groomer was recently closed. They did an amazing job with his grooming! He can be difficult. I was so happy with what they did. Staff is very good and personable. I will be using them again!
Mar 24th, 2024

The staff at Gully tended to our furr baby in life and in passing. Empathy along with great service. Thank you all so much!
Mar 13th, 2024