Costco Tire Center

i order my tires on friday, 03/29/2024. I received an email the next day stating my tires have been delivered so i called and scheduled an appointment for today, 04/03/2024 to be installed. when i get there they advised me that my tires did not get delivered and they can just put a different size tire on my car but i just have to be careful driving.. i am leaving out of town friday and now have to scramble last minute to find somewhere else who have the correct tire size for my car. Then they told me because we used my husbands card he has to bring the card in to get the refund. My husband shows up and they told him they started the refund process already and he did not have to go up there. Very unprofessional and definitely no common sense in this location from employee, supervisor and manager. Avoid if you dont want to waste your time. Seriously.
Apr 3rd, 2024

Jan 17th, 2024

On Jan 19th, 2023, I went to the Costco on Arbrook, I had a flat tire the day before and needed to get a new tire, it was almost 8pm, Eli was the gentleman there, I explained my situation to him, and after consulting with the other gentlemen, they were kind enough to put the two new tires on for me. Thank you Eli and all your coworkers helped me on the night of Jan 19th.
Jan 12th, 2024

Today 11/26/23 I called at 4:20 to ask if I can come in to get two tires replaced. I told him I would get there in about 20 minutes. The manager said it was ok. When I arrived he said I was late and past the 20 minutes. I drove from Mansfield to Arlington just to hear him say I was late 5 minutes and he cannot take us in. He wasted my time and my gas during rush hour too. If he could not get me in, he just had to say no on the phone. I decided to take my business to Sams club and was able to get in at 5:10. On top of this, my tires were significantly cheaper and they were better quality. Save yourself time and money and go to Sams. I should have went here first to begin with.
Nov 27th, 2023

I went to this location around 7 pm today Fri November 24 it is the day after the Thanksgiving, it wasn't busy at all, I had a flat tire. the person at the tire center was unprofessional and unhelpful he didn't help and he said we stop receiving cars at 6 while all the bays where visibly empty! but he didn't like to do his job. You are close at 8:30 and you don't have any car you are working on and I have like an emergency thing for a flat tire, it was disappointing to encounter such laziness, especially considering I had purchased my car tires from Costco including the service for flat tires repair.
Nov 15th, 2023