No Frills Grill & Sports Bar - Arlington, TX

Comfort food and sports bar at its best. I see many returns in my future
Apr 8th, 2024

I ordered a chicken strip meal for my son (4 chicken strips and fries) he only ate half of a chicken strip and a few fries. We asked for a to go box so he could take it with him. As were getting ready to leave, we left it on the table by accident. Reason being. I was distracted by a racist white man who was upset that a basketball team (which majority of the players were black) beat the team he was going for and his response was those n-words won. Highly offended, I decided that the best thing to do was let the manager know. When I approached a waiter I was told the manager was pretty busy but was told hed let them know. (That shouldve been handled immediately) but of course it wasnt. After returning back home, my son is now asking for his food and we realized it was left at the restaurant. I call to let the manager know it was left and asked if they have it she says its been thrown out. I asked if the replace meals, she says No. We give customers a few minutes to comeback and then we throw it out. If you want to place a new order and pay for it you can do that. Dumbest response Ive ever heard! You really think Id spend more money AGAIN on what I HAD JUST PURCHASED because you all thought it was okay to throw away food that I JUST paid for in the first place? Great way to keep running the frequent customers off maam! On top of that she was rude, talking fast (impatient) and had an attitude about it. No apology for the inconvenience or Im sorry that happened. Didnt even say thats their policy to do that due to whatever reason or anything. Just an oh well attitude about it. Very poor customer service. When you frequently visit these places you notice they began to go downhill due to new management and them letting a manager position go to their head. I use to hangout here frequently with family and friends but this last year or so has been terrible. Needless I wont be coming back anymore. Gregg Owner, Sir, were not talking about most restaurants were talking about YOUR restaurant. Your manager repeatedly said that they give the customers a few minutes to return and then its throw out. You can say you all held it that long but what I didnt mention was I had people on their way up there to meet me because I had planned on coming back. When they arrived I was told by them that the table was cleaned and THEY asked about a to go box and was told it was thrown out. Now maybe you can review the camera of that timeframe as well and honestly respond off of that. Now Im not sure if youre still drunk from the other night like the review said as far as you bringing up my son, but dont try downplay my experience to save face. While I had your manager on the phone, I didnt mention the racist customer to her because she was already careless handling the food situation. Due to her attitude, Im sure she wouldve handled that the same way. Your main concern was to respond about the food being thrown out, you didnt ONCE acknowledge my experience on how I said your manager handled the situation. Again POOR CUSTOMER SERVICE.
Apr 7th, 2024

So we went there yesterday, 300pm..not busy at all, sat ourselves like it was posted to do...sat in the common area, wide open..for 25 minutes...not one soul stopped at our table....got up left..went and ate ate the catch...really amazing food and service!
Apr 6th, 2024

Apr 6th, 2024

Stayed there a little longer than usual to watch the final four, Iowa v. LSU. Waitress provided great customer service.
Apr 2nd, 2024