Rental Stop

Rented an aerator, and it shreaded a belt they replaced it with no issue. They even rented me a trailer for free when their replacement machine didn't fit in the back of my suv. Will be working with them again
Mar 29th, 2024

I rented a trailer this morning from Rental Stop, a company I have used many times over the years. When I picked up the trailer, I noticed that three tires looked good, but one looked bald. I asked the guy loading my trailer if it was safe to drive, and he assured me it was. I drove to my pickup location to get asphalt, and as I was driving, within one mile, the bald tire on the trailer blew out. The trailer swung to the left of my vehicle, cracking my rim and almost flipping me over. Thankfully, I didnt roll over, but I had to get my truck towed due to the damage to the rim. The owner of Rental Stop lied and said the towing company told them they had to tow it to their facility, even though I had asked them to tow it to my home so I could get my material. When I spoke to the owner, she essentially blamed me, saying it was my fault because I could have refused to take the trailer. The best she offered was to charge me $130 to drop off my materials. They had repaired the blown tire, but I questioned why I should pay for towing my materials when I had paid for 24 hours of rental on the trailer. I pleaded with her to do the right thing, explaining that I had been a customer for years and they knew the tire wasnt safe. All I asked for was my material. The owner said she would be willing to dump it on her property, and I could come shovel it onto my truck. Im absolutely disgusted and disappointed. I would never treat someone like this. Im leaving this review to alert others that this company is not about customer service. They take no responsibility and don't care about the safety of their customers. Everything was about "we will take care of ours; you take care of yours." Completely unprofessional. Rental Stop -- Party, Tent, and Equipment Rentals
Feb 17th, 2024

They were very helpful!
Feb 15th, 2024

Great customer service! Rented a lawnmower that faulted out do to my own fault and brought it back and they were able to get me another lawnmower that fitted my needs. Definitely will keep coming back.
Feb 10th, 2024

They were great and easy to work with. They helped load everything upon pickup and drop off.
Jan 31st, 2024