Vision Expo: Christian Twamley OD & Phan Paulina OD

I will not return to this place again ... I'm covered through VSP and they decided not to honor my insurance policy. It states that lenses are covered every 12 months. They advised they will not honor that. They said I can use out of pocket funds instead.
Oct 9th, 2021

Buyer beware!!! If you or your child has special instructions on your prescription for glasses DO NOT go to Vision Expo: Christian Twamley OD & Phan Paulina OD by the Home Depot in Arlington. This in the second time we have ordered glasses for my son through them & have had issues with them following his doctors instructions. The first time they corrected their mistake at no charge. This time even though I made it VERY clear that the bifocal needs to bisect his pupil & must go across the entire bottom part of the lenses. 3 weeks after placing the order they came in with teeny tiny bifocal areas that dont bisect his pupil. They are now stating that in order to follow his doctors order we have to pay for different lenses & that it will be an additional $50. I am one extremely irritated momma at the moment. As soon as I can get this mess sorted out we will stop doing business with them. If I could give no stars I would!
Jul 28th, 2020

Aug 4th, 2019

Dr. Twamley is an amazing doc! He takes such good care of my husband thats a diabetic and has complications with his vision and eyes. Hes the one that caught the pressure in my eyes due to an adenoma (tumor) on my pituitary glad. He truly cares for his patients!
Sep 10th, 2018

Even though they are an in-network dispensary for Medicaid, vision expo refused to dispense glasses to my daughter because she got her eye exam at another Medicaid provider. The office manager and the optician said this is their office policy, and offered to redo the eye exam in order for me to be allowed to use my daughter's Medicaid coverage here. This is completely discriminatory, and fraudulent. My daughter's prescription was made yesterday, but they were offering to let me pay for another eye exam here in order to be allowed to use her insurance benefit at their optical dispensary. I have contacted Medicaid and let them know that this happened, and I am taking my business elsewhere. We have been patients at this office since 2011, but we will not be back.
Nov 18th, 2019