Tender Heart Home Health Agency

I AM VERY DISAPPOINTED WITH THE SERVICE THAT I HAVE RECEIVED FROM TENDERHEART REGARDING MY WOUND CARE SUPPLIES. I HAVE BEEN TRYING TO GET THE PROPER PAPERWORK SENT TO MY DOCTORS OFFICE AND THE CORRECT EMAIL ADDRESS OR FAX NUMBER THAT THEY COULD BE SENT TO SINCE NOVEMBER 12TH 2023, I HAVE SPOKEN TO SEVERAL PEOPLE PLUS DEPARTMENT MANAGERS AND AS OF FEBRUARY 12TH 2024 STILL HAVE NOT RECEIVED ALL OF MY SUPPLIES TO PROPERLY DRESS A WIDE OPEN WOUND ON MY ABDOMEN THAT IS LEAKING BILE FROM MY INTESTINES. I SPOKE WITH A MANAGER IN THE AUTHORIZATION DEPARTMENT ON FEBRUARY 6TH BY THE NAME OF CORRINE AND SHE SAID THAT SHE WAS SENDING MY ORDER OUT AND I WOULD RECEIVE IT BY THE END OF THE WEEK WHICH SHOULD HAVE CAME BY FEBRUARY 10TH AND I ONLY RECEIVED TWO ITEMS. I CALLED MONDAY FEBRUARY 12TH TO SEE WHAT HAPPENED AND I SPOKE TO A LADY BY THE NAME OF TONI AND SHE SAID THAT I WAS SUPPOSE TO RECEIVE 11 ROLLS OF TAPE AS OF A COURTESY UNTIL THEY RECEIVE APPROVAL FROM MY INSURANCE COMPANY, HOWEVER I RECEIVED A LETTER FROM MY INSURANCE COMPANY DATED JANUARY 31ST 2024 APPROVING ME FOR WOUND CARE SUPPLIES. I ASKED IF SHE MEANING TONI COULD HAVE CORRINE TO CALL ME BACK AND I DID NOT RECEIVE A CALL BACK. THIS IS RIDICULOUS FOR A COMPANY TO TAKE 3 MONTHS TO HANDLE SOMETHING THIS SERIOUS. ALL I CAN SAY DO YOUR RESEARCH BEFORE USING THIS COMPANY AND MOVING FORWARD I AM GOING TO CONTACT MY ATTORNEY TO MOVE FORWARD IN LEGAL ACTIONS!!!! VERY DISAPPOINTED PATIENT...RENE ADAMS 2/13/2024
Mar 1st, 2024

Referred by a family member. Rhonda was amazing with my husbands wound care. Would definitely recommend!
Aug 7th, 2023

The owner is just a man-child that thinks his ability to run a mediocre to insignificant small business means something.
Jun 11th, 2022

Do yourself a favor and dont use this agrenvh. They wily vallALzs and tell lies on you. Your flamily member deserves better than this. Please dont put your family though this:
Apr 12th, 2022

Compassionate Nurses. Patient always come first
Feb 14th, 2022