Tree Point Tailor & Cleaners

I took a fairly new sweater to this cleaners because I wanted to wear it to a funeral out of town. The night before I wore it to an event where there was lots of smoking so I wanted to get that smell out. I was supposed to pick the sweater up the next day but got so busy I forgot and had to pick it up on my way to the airport and I didn't check it. When I prepared to wear it the next day my beautiful jet black sweater was filled with wavy or curly reddish brown hair. The sweater was no longer jet black but was like a off black grayish color. It also had red lint balls on it. So of course I couldn't wear it. When I returned home I tool it back to the cleaner to show the lady and she didn't seem to care and stated she doesn't know what happened. I requested my money back but she just handed me another ticket saying she requested a redo. I asked her when to come back she just shrugged her shoulders saying not sure but maybe a few days. I want back a few times that week and it wasn't back. The next week I had to wait 3 more days after i stated i wanted my money for the cleaning and the sweater. Finally the sweater came back and looked the same color but most of the hair was off but there was still some on it. I told her I didn't want the sweater and I wanted my money. She said she would let them know but she doubt it and number but no one called me. I went there again and she stated the owner would not give me a refund or money for my sweater. I left the sweater and told her they would hear from me. The sweater was not very expensive but it was the principal. I am not going to go through court but i am going to leave a review everywhere i can. DON'T ISE THIS CLEANERS!!!
Dec 25th, 2023

Jun 20th, 2023

Did a wonderful job altering my husbands suit. Good price also. Services: Clothes pressing, Alterations, Clothing alterations & repairs
Sep 30th, 2022

Horrible customer service. The Hispanic lady (the so called manager) is unpleasant. If you don't like your job, don't work there. It's not our fault that's the best you could do for a job. We still deserve good service. And don't expect them to have your close done fast. They have an off site truck that takes your clothes to a different locatio to get done. They will not be done the next day and they over charge and are not fair people. They say one thing and then charge another. I will never be back.
May 28th, 2022

Yesterday after supporting this cleaners for more than 20 plus or minus 2. I experienced the worst customer service of my life. I was only stating it is good customer service to know your long term customer and the manager stated she don't have to know me and then stated I always give her trouble. This was the first conversation I was ever had with this person other than just turning in clothes and picking up clothes. I asked for the manager name and number stated her is not going give it and I then stated to have them call me since I have done business with them so long and never had any disagreements with anyone else just this one person whom I don't know other than walking in dropping off clothes. Thought about how bad of experienced I had and then requested managers other location since she originally volunteered this info and manager then threaten to call the police for just politely asking for information she already was willing to give me. Owner did not call me so I could explain my encounter.
Feb 23rd, 2023