Texas Trust Credit Union

Ayla Flores _{on Google}

Mar 2nd, 2024

Everything went great and Mario helped get me set up with an account, Thank you!

Robert Mort _{on Google}

Aug 17th, 2023

The staff is friendly, and the lobby is clean, one drive up ATM and 2 drive up tellers.

KeKe _{on Google}

Mar 20th, 2023

I like the credit union but they are grossly behind on technology. It's no excuse to still have a system from 1995 in this day and age. They don't have cash deposit at the ATM, the app is pretty much useless unless you need to check your balance or make a transfer from one of your accounts, the lobby wait time is insane I don't bother going in anymore. Drive through is just as worse. They have potential but as of now it's lacking the minimal basics. I'm seriously considering switching to another bank based on the lack of technology alone. Get it together texas trust!

Rainey Harrison _{on Google}

Jul 27th, 2023

****Update to my previous review. A sales manager reached out and assured me that Tiffany did nothing wrong it was apparently an error in the system. The charged was reversed with no problem and he was very nice and pleasant to speak with. I really appreciate him taking the time to call me to clarify what happened.****
I originally gave a 5 star review for the excellent customer service I received from an employee in this branch however, I changed my review rating due to the loan officer Tiffany B. She was nice and friendly but now I see that is because she is very deceptive. I got a personal loan through Texas Trust and I asked Tiffany over the phone if the extra insurance benefit she mentioned had a cost and she stated no its included in the monthly price that I gave you I agreed to the loan terms. Once I received my paper work I notice that there was in fact a dollar amount attached to that insurance benefit it was over $1,000. I emailed Tiffany letting her know that I didnt want the insurance because it costs. And again she states that it was included in the monthly cost that I said was okay. Which was correct, but she was using play on words. Yes the monthly cost was fine however I specifically asked her if the insurance had a cost. I had to send several emails to get her to remove the insurance and that should not have been that hard. I finally got the paper work showing that I declined the insurance and the monthly payment dropped about $30. I thought I was done. But NO! A few weeks later I see a charge on my loan account for the same insurance I told Tiffany that I didnt want multiple times!! This is very frustrating. I had to call to get the charge removed. Im assuming Tiffany gets commission on selling this insurance and it didnt matter that I didnt want it she clearly did what she wanted to do. I have lost all confidence I had in Texas Trust do to this underhanded employee.

Rainey Harrison _{on Google}

Jun 30th, 2023

I applied for a personal loan through Texas Trust and I went to this branch to follow up because it had been almost a week since I applied and hadnt heard back. I spoke with Luis (I believe that was his name) He was super helpful and friendly. He couldnt assist me with the loan but he got Tiffany B on the phone and she was able to help. They were both extremely patient and helpful. I appreciate them so much. Luis stayed with me during the entire phone call with Tiffany to make sure I got the help I needed and Tiffany wasnt the loan officer assigned to my application but she stepped up and made sure everything got processed. I was approved within minutes and within a couple of hours the funds were available in my account. Based on my experience with Luis and Tiffany I would definitely recommend Texas Trust! They had excellent customer service and professionalism.