Elite Car Wash

Mar 15th, 2024

Monthly wash package is a great deal. Super staff. The manager, Suzy, runs it very efficiently. Careful, considerate staff
Feb 27th, 2024

Feb 10th, 2024

I came to use a coupon I received via text and was first told that it wasn't valid because they had not sent any offers recently. I pointed out that this offer is dated 1/12/24. Then I was told that it would have been good for 1/12/24 only. Mmmm, I don't see any expiration date on it. I left and unless something changes, this car will never be back to your car wash again. This is not good because you have the best full service car wash around.
Jan 27th, 2024

Do not waste your money This morning I went in to have my car washed. I know it was very dirty so I paid for the works (the most expensive listed-with a 7 day guarantee) because I needed a little bit more done to it today. When I left, I noticed there was still a lot of bug residue. My windshield was not cleaned all the way and I went back because as listed on your advertisement, it says seven day guarantee. I asked if they could take care of that once more. The manager ( I assume, wearing all black, Hispanic) said if you knew you had a lot of bugs you should have said something. I said- sir I paid for the works. I assumed that was included and nowhere advertised does it show on the menu that bug removal would be an extra five dollars. I would have just paid it. To which he responded -well I couldnt see your car very well in the shade so I couldnt tell there were bugs. You should have said there were bugs or youve been traveling. I said I didnt think I had to if Im paying for The Works. Hoping to resolve this issue-I said well I understand the miscommunication next time going forward I will pay the five dollars. I tip $10 every time so paying an extra five dollars is not a big deal. I said, but its not advertised as that. Can we go ahead and take care of my car today and moving forward if I need to pay the extra five dollars I will. He said -yes go back and Ill have the guy take care of you. Great, problem solved. I drove back in and the tall Caucasian older male wearing sunglasses and a mustache, came back over. It was visible that he was upset as he was shaking his head. He said -where is the bug? I said theyre all over the front end. He said-well lady I cant get every single bug off. He again said I should have paid an extra five dollars. I said it is not advertised anywhere that bug removal is an extra five dollars and if it were, I would have paid for it. He was huffy and puffy. I told him he was being rude. There was absolutely no need for him to come mansplain to me that I should have somehow instinctively known to inform the establishment that I needed to pay for a $5 bug removal that I didnt even know existed. I even offered to clean the car myself since he kept complaining. Which he did not want to do. I thought that comping the five dollars this time and me, ensuring that I would pay for it next time would be a problem solver and Id be a returning customer. But after this I wont be, my car is still dirty.
Apr 4th, 2024