Chase Bank

You can walk in and sit at the lobby for an hour, and no one will ask if you need help this specific brand is really lacking
Apr 5th, 2024

Chase as a bank is fantastic. Their customer service sucks. They never answer the phone, there's no option to hold to speak with someone, and their in person representatives will literally go slower when they see you're in a rush.
Mar 30th, 2024

My account rep Mr. Jerry Shepherd, at the Arlington, TX location at 4330 Little Rd., did a phenomenal job at opening our account for the 2024 family reunion we are having. He was patient and kind and also extremely knowledgeable in setting us up with our account and Zelle. Us seniors really appreciate someone with the capability of being kind to people our age. Kudos chase, hes a keeper!!!
Mar 26th, 2024

Could not take out a cashiers check from business account said that I would have to wait till tomorrow. Went to the cooper location and got the cashiers check with no problem. Not the first time she has done this
Feb 16th, 2024

1/11/24 at 1:21pm Just walked in and I was totally ignored. The staff walked in front of me without asking if I needed assistance. Its nice one of them has to pick up his kids and the other one is going on vacation to Brazil. Terrible service. 0 stars.
Feb 5th, 2024