Sutherlands HomeBase

Great neighborhood hardware store.
Mar 14th, 2024

I do not recommend this place, went to purchase a mower and just problem after problem. From the main boss changing log in and not informing the managers, not returning phone calls, Waste of time Ill buy from somewhere else
Mar 13th, 2024

Took 3 trips to get a key cut.
Mar 8th, 2024

No help with me very disappointed I thought you would have intelligent employees.
Nov 7th, 2023

Let me preface with I am a disabled middle aged man walking with a cane and a backpack. I cannot drive and some days cannot walk. When I can, I'll walk to Sutherland's and United as I am only a couple of blocks from them. I am not a big spender in there, but do buy little project stuff to try to keep busy. ( paint, little this and that) I've done this a long time. Recently, I have seen customer service turn to absolute garbage. My first problem was a couple/three weeks ago. I went to buy some large nails. They are priced at 2.99/lb. They wanted to charge 2.99 a piece because they don't have a scale (what hardware store doesn't have a scale to measure out their products like this? I mean I have one in my kitchen). They finally did sell them for about the right price. They weighed average 3.8 ounces each and I paid for four ounces each. Lots of unnecessary arguing. My second problem was last week. I needed a brass water fitting for my refrigerator water line. The shutoff broke. I don't know where that is in here so I'm looking. An employee actually asked if I needed help and I told him what I was looking for. (I'm in the plumbing area just looking for this cut off) . He tried to send me to the back of the store with lights. Quote " they're actually back there somewhere" and pointed at the light section. Today, I go in to get a piece of wood and a brass pin, was stopped halfway through the store, and asked... politely...but with authority, to relinquish my backpack. Not going to happen. You didn't ask for the woman's purse that walked buy me. It's not posted on the door and I will not give anyone access to my possessions. Strike three for me. This is 2023, and your competition, which I am sure you realize there are quite a few, ship straight to house. Home Depot can do it same day and Lowe's is free shipping most of the time. Let's not forget Amazon, ace hardware, etc. My few bucks a week will go somewhere else.
Sep 7th, 2023