AutoNation Chevrolet West Amarillo

Sep 13th, 2021

Poor communication from service department. Mechanic failed to fix problem first time, plus did not call to ask about secondary problem for factory warranty work.Car STILL needs repair and dealership never seems to have loaner car(as promised in warranty) available. A new edit: And a new rating. Here we are a MONTH later. Actually 3 months since the service. I have tried MULTIPLE times to contact the "General Manager " as I was asked to, to no avail. I have contacted the customer service department on more than one occasion, even trying their Online Chat option. No one, and I do mean, NO ONE responded back, even though I was repeatedly assured someone would be calling me regarding my issues/problems. I called 6 times 3 Fridays ago, in the middle of the day and into the afternoon, and there was no answer at the dealership, not even an answering service. This vehicle is a 2020 Impala LT. It needs MULTIPLE things done, and repairs that SHOULD be covered by the General Motors factory warranty. When it was in to be repaired the FIRST time, as mentioned above, my noted concerns were ignored. The leaking battery was replaced and I paid $87 for an oil change. Then I was made to sign a paper that said I REFUSED SERVICE that the mechanic "recommended"! I was not OFFERED services beyond warranty work and the oil change. A phone call could have resolved any problem. No call was made. The problems that I noted and brought up initially are worse now. I would love to resolve this, but have little faith that my car will be repaired accurately, much less without it costing ME out of pocket!!
Sep 13th, 2021

Sep 9th, 2021

It was great! Everyone was very nice and professional.
Sep 8th, 2021

Facility was very clean and staff was very friendly and accommodating. I was there for my first service and was done in less than an hour.
Sep 8th, 2021