Budget Car Rental

Fast n easy
Jan 24th, 2023

(Translated by Google) Very good, he took good care of me and helped me a lot with all the rent (Original) Muy bueno me atendi bien y me ayud mucho con todos lo de la renta
Jan 22nd, 2023

Dec 11th, 2022

I rented a car in Addison and drove it to Kansas when I arrived in Kansas I noticed the oil leak not a single budget location in Kansas would swap out the car because of out-of-state plates. After contacting Addison the gentleman told me that last time they got the car serviced they didn't tighten the oil filter after spending hours on the phone with customer service for two days missing an entire day of work I had to get underneath the car and play mechanic myself. I had to tighten the oil pan bolt and add oil back to the car because it had none. Then we drive it back to Texas with my fingers crossed. Once I got back home I was only compensated for one day which did not compensate my time lost at work nor the headaches I had to deal with. I was extremely disappointed with the customer service and the lack of compensate me for my troubles. If I was unaware of the oil leak or was not mechanically inclined at all I would have been completely stranded in Kansas adding several days to my trip and at that point I don't think they would have done anything else to make it right I will never rent with budget again I'm extremely unhappy with their customer service.
Dec 14th, 2022

A thank you to Terrell, the Budget associate at this location. He was very professional and helpful. However, Budget Car Rental overall left me infuriated as a frequent customer. I took advantage of the 'Pay Now' option to save money. I arrived at the selected time on 11/17/2022, only to find out the location was sold out of vehicles. The associate called 4 other locations who was also sold out. Not to mention my reservation was already paid for. I had to call customer service to cancel and refund my money. Which I was told normally takes 3-10 business days. I explained to customer service that the funds were taken without delay and so should I be refunded without delay. Why does a company offer a 'pay now' option and not have vehicles available? I plan to escalate this matter to the corporate level. I'm sure I'm not the only customer who's had this issue.
Dec 7th, 2022