AutoNation Collision Center Addison

Advisor went above and beyond the call of duty to explain process, called for rental car to pick me up and even tried to speak with the other insurance company to authorize a rental car. Car ready when promised.
Mar 5th, 2024

High level of communication and quality of work. Sonny sets a standard
Mar 1st, 2024

Absolutely amazing!!! The best experience I've ever had with a collision center. Demarcus my rep, was professional, thorough, cared about every detail. He checked in regularly with detail. I cannot say enough great things about nation collision center Addison....You would be crazy to take your car anywhere else... trust me.
Feb 6th, 2024

The lady who answers the phone is rude. Its too early (9:15am) 1/24/24 to have an attitude. All I asked for was an estimate to fix a driver side view mirror. Dont see why you cant give me an estimate over the phone without seeing the car. The whole power mirror needs replaced. On top of that I should be the one who has an attitude as I was the one who was involved in the hit in run that took my mirror. Please replace this lady if she cannot serve people the correct way. Her job is customer service. Im not satisfied with her work. I bet a Gen Z would be better at doing her job.
Feb 5th, 2024

No complaints about the body work, but their mechanics expertise leaves a lot to be desired. While they had my car a few lights came on the dash which they attributed to faulty sensor cluster that had been damaged in a collision a year previously. However, it later turned out the collision had damaged the seals on my transmission. All those lights were transmission related faults. My belief in their misdiagnosis turned a $1000 repair into a $6000 replacement. So much for that Volkswagen Certification!
Jan 27th, 2024