Cutter Aviation - Addison (ADS)
-
4500 Claire Chennault Dr
Addison, TX 75001 - 469-518-5770
Hours
Chamber Rating
-
Bryson Pogson
I took a Piper Saratoga in to their Addison, TX facility recently for a customer to do a annual/pre-purchase inspection as the seller and had a horrific experience. To start with, the airplane was there almost 60 days. To make things worse, the manager tried to lay partial blame on us for the delay because we opted to overhaul two parts rather than pay for exchanges which saved my client almost $4,000. Mind you, our venders turned both units in just over a week and then they promptly sat on the shelf for a couple of weeks after they were back at Cutter. I was told that they were short technicians to install them, yet we were partially responsible for the delay. They somehow damaged an autopilot control cable as we were nearing completion but then ordered the wrong cable, but we were a part of the delay. During a review of the final invoice, there were several items that had been quoted as no charge but yet had labor on the them. They also charged us $101 to ship a battery for the stand by attitude indicator. I understand that this is considered hazmat, but it certainly didnt need to be sent overnight since this was an incoming discrepancy. With a shop rate of $148 and a consumables charge of 6% of that rate, we had an expectation of exemplary customer service but we were sadly disappointed. Full disclosure, I own a maintenance facility myself and I am not complaining about the rate itself considering the state of insurance and labor costs, but if someone is going to charge those kind of rates, the level of service should be equally as high. When we respectfully asked for a labor discount to make up for the delays, which we asked for 10%, we were unapologetically told absolutely not. Lastly, we were told that payment was due before we could even test fly the airplane. Mind you, I said test fly, not take home. Plus, there were open items on the annual inspection that required a test flight. I wanted a representative of Cutter to come along to guarantee that we would return and they still said no. Since this was a prebuy it made the transaction that much more complicated considering the invoice was to be paid out of escrow upon closing. Thankfully the airplane did good. I was thankful because the one of the most awful maintenance events of my fairly long career was over and I knew that I would never have to grace the doors of Cutter Aviation ever again because I will never, under any circumstances, be back at any of their facilities! If you will notice, I did not share my opinions, merely my feelings on how we were treated and the facts of our visit. I believe that the public can form their own opinions based on that.
Jan 15th, 2022 -
Kim Daly, CPM, LM
We brought our PA46 and they broke our autopilot and didn't fix what they said they did and will not contact us back.
Feb 19th, 2020 -
Mateusz Leszczynski
Lovely, professional and very helpful people.
Apr 8th, 2019 -
john phillips
Nov 28th, 2016
About
Cutter Aviation - Addison (ADS)
The Cutter Aviation Dallas-Addison ADS Service Team is ready to support a variety of aircraft and requirements for maintenance, repair and overhaul as well as upgrades and modifications. We support factory brands: Factory Authorized Service Center for Pilatus, HondaJet, Daher-Socata, Piper
Contact Info
- 469-518-5770
- (214) 339-2713
- [email protected]
Questions & Answers
Q What is the phone number for Cutter Aviation - Addison (ADS)?
A The phone number for Cutter Aviation - Addison (ADS) is: 469-518-5770.
Q Where is Cutter Aviation - Addison (ADS) located?
A Cutter Aviation - Addison (ADS) is located at 4500 Claire Chennault Dr, Addison, TX 75001
Q What is the internet address for Cutter Aviation - Addison (ADS)?
A The website (URL) for Cutter Aviation - Addison (ADS) is: http://CUTTERAVIATION.COM
Q Is there a key contact at Cutter Aviation - Addison (ADS)?
A You can contact Chris Gradisar at 469-518-5772.
Q What days are Cutter Aviation - Addison (ADS) open?
A Cutter Aviation - Addison (ADS) is open:
Wednesday: 7:00 AM - 4:00 PM
Thursday: 7:00 AM - 4:00 PM
Friday: 7:00 AM - 4:00 PM
Saturday: Closed
Sunday: Closed
Monday: 7:00 AM - 4:00 PM
Tuesday: 7:00 AM - 4:00 PM
Q How is Cutter Aviation - Addison (ADS) rated?
A Cutter Aviation - Addison (ADS) has a 3.0 Star Rating from 4 reviewers.
Hours
Ratings and Reviews
Cutter Aviation - Addison (ADS)
Overall Rating
Overall Rating
( 4 Reviews )Bryson Pogson on Google
I took a Piper Saratoga in to their Addison, TX facility recently for a customer to do a annual/pre-purchase inspection as the seller and had a horrific experience. To start with, the airplane was there almost 60 days. To make things worse, the manager tried to lay partial blame on us for the delay because we opted to overhaul two parts rather than pay for exchanges which saved my client almost $4,000. Mind you, our venders turned both units in just over a week and then they promptly sat on the shelf for a couple of weeks after they were back at Cutter. I was told that they were short technicians to install them, yet we were partially responsible for the delay. They somehow damaged an autopilot control cable as we were nearing completion but then ordered the wrong cable, but we were a part of the delay. During a review of the final invoice, there were several items that had been quoted as no charge but yet had labor on the them. They also charged us $101 to ship a battery for the stand by attitude indicator. I understand that this is considered hazmat, but it certainly didnt need to be sent overnight since this was an incoming discrepancy. With a shop rate of $148 and a consumables charge of 6% of that rate, we had an expectation of exemplary customer service but we were sadly disappointed. Full disclosure, I own a maintenance facility myself and I am not complaining about the rate itself considering the state of insurance and labor costs, but if someone is going to charge those kind of rates, the level of service should be equally as high. When we respectfully asked for a labor discount to make up for the delays, which we asked for 10%, we were unapologetically told absolutely not. Lastly, we were told that payment was due before we could even test fly the airplane. Mind you, I said test fly, not take home. Plus, there were open items on the annual inspection that required a test flight. I wanted a representative of Cutter to come along to guarantee that we would return and they still said no. Since this was a prebuy it made the transaction that much more complicated considering the invoice was to be paid out of escrow upon closing. Thankfully the airplane did good. I was thankful because the one of the most awful maintenance events of my fairly long career was over and I knew that I would never have to grace the doors of Cutter Aviation ever again because I will never, under any circumstances, be back at any of their facilities! If you will notice, I did not share my opinions, merely my feelings on how we were treated and the facts of our visit. I believe that the public can form their own opinions based on that.
We’re very sorry to hear that your experience was less than 5-stars and did not meet your expectations. If you’re open to discussing your experience further, I can be reached directly at the number listed above. Or please let me know a time that is convenient for you so that I may call to discuss.
Kind Regards,
Chris
Kim Daly, CPM, LM on Google
We brought our PA46 and they broke our autopilot and didn't fix what they said they did and will not contact us back.
Mateusz Leszczynski on Google
Lovely, professional and very helpful people.
john phillips on Google
Overall Rating
Overall Rating
( 4 Reviews )Write a Review
Aircraft Maintenance Company Near Me in Addison, TX
Texas Aircraft Maintenance
Addison, TX 75001
469-264-5164 ( 12 Reviews )
King Aerospace
Addison, TX 75001
972-248-4886 ( 0 Reviews )
SkyWolf Aviation Services, LLC
Addison, TX 75001
214-980-9438 ( 2 Reviews )
Arrow Aviation
Addison, TX 75001
214-350-6841 ( 0 Reviews )
Aero Tech Services
Addison, TX 75001
214-728-9007 ( 14 Reviews )
JR Aviation Services, LP
Addison, TX 75001
( 0 Reviews )
Duncan Aviation
Addison, TX 75001
(469) 853-5789 ( 0 Reviews )
Faith Enterprises Inc
Addison, TX 75001
(972) 248-4886 ( 0 Reviews )