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      Candlewood Suites Abilene, an IHG Hotel

      ( 254 Reviews )

      Candlewood Suites Abilene, an IHG Hotel
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      Hours

      Wednesday:
      24 Hours
      Thursday:
      24 Hours
      Friday:
      24 Hours
      Saturday:
      24 Hours
      Sunday:
      24 Hours
      Monday:
      24 Hours
      Tuesday:
      24 Hours
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      Chamber Rating

      Verified Member
      3.6 - (254 reviews)
      96
      60
      35
      18
      45
      Read Our 254 Reviews

      Chamber Rating

      Verified Member
      3.6 - (254 reviews)
      96
      60
      35
      18
      45
      › ‹
      • Roxanne Melucci

        Upon entering our room, it reeked of smoke. Bathroom was NOT clean. Countertop was full of hair and debrisfound a used shaving razor in the drawerfull of hair. Thank goodness I brought my own cleaning supplies or Id be sleeping in my car. Do better Candlewood!
        Apr 3rd, 2024

      • Kendra Porter

        If I could leave zero stars I would. I had booked my room a couple weeks in advance for a camp my son would be attending. As we are driving we get an email they cancelled out reservation. No call, no message, just cancelled at 6:08pm. I called the hotel desk at 6:30pm to be told that they had no rooms left available in 2 beds and we could use a roll away. Now, we are having to pay $50/night more just to have a place to sleep because of what they did. I reached out to customer service and was told the hotel should have called us if there was any issues vs just cancelling our room. I hope someone educates the manager and their team on correct customer service.
        Mar 16th, 2024

      • Gary Clark

        Good place to stay. Hotel needs to be updated. Close to mall,shopping,food
        Mar 7th, 2024

      • Ignacio Castro


        Dec 22nd, 2023

      • Daniel Stacy

        Gary not the guy for his job because he doesn't do nun but smoke cigarettes every 2 minutes I'll give y'all a 0 because of them ones who stay they the boss they making yall look bad I'll never try to work there again they don't want to hear nothing you staying just they way or no way now I see why yall don't have worker but you have good worker just them two making yall look bad I I will be talking to me a lawyer about this today Noteworthy details: Yall need to get new people they get high they're and Gary not the guy for his job because he doesn't do nun but smoke cigarettes every 2 minutes I'll give y'all a 0 because of them ones who stay they the boss they making yall look bad I'll never try to work there again they don't want to hear nothing you staying just they way or no way now I see why yall don't have worker but you have good worker just them two making yall look bad I I will be talking to me a lawyer about this today
        Dec 15th, 2023

      Read Our 254 Reviews

      About
      Candlewood Suites Abilene, an IHG Hotel

      0Extended Stay Travelers Play by Different Rules and Need a Hotel that Understands Their Unique Needs Candlewood Suites is designed from the ground up just for you. This Abilene hotel is located off Hwy 83 South, just minutes from Abilene Christian University, Hardin Simmons, McMurry, Dyess AFB, Abilene Regional Airport, and less than 1 mile from the Abilene Regional Hospital. Our hotel offers you the amenities that make you feel at home including fully equipped suites, room to spread out and ample space to work and relax. During your stay, enjoy great shopping, dining and entertainment less than 1 mile from the hotel. Take some time to discover Abilene area attractions. Armored Division Memorial Museum, Paramount Theatre, West Texas Fairground, Civic Center, Downtown Abilene, Taylor County Expo Center, Shotwell Stadium, and the Abilene Zoo. Stay connected with work, friends and family at this Abilene extended stay hotel. The hotel offers free wired and wireless high-speed Internet and cable TV with sports and movie channels. When you need to burn some energy, the fully equipped fitness center. For a relaxing evening, use our grill in the Gazebo to cookout whenever you crave a taste of home and for a late night snack you can always grab a treat in our Cupboard, open 24-hours.When you come to Abilene, TX our hotel the Candlewood Suites is the perfect choice to stay for a week, a month or even a year.

      Contact Info

      Languages

      • EN
      • ES
      • HI

      Vidoes

      Payment Methods

      • AMERICANEXPRESS
      • CASH
      • MASTERCARD
      • VISA

      Images

      Questions & Answers

      Q What is the phone number for Candlewood Suites Abilene, an IHG Hotel?

      A The phone number for Candlewood Suites Abilene, an IHG Hotel is: (325) 437-4741.

      Q Where is Candlewood Suites Abilene, an IHG Hotel located?

      A Candlewood Suites Abilene, an IHG Hotel is located at 3050 Catclaw Drive, Abilene, Texas 79606

      Q What is the internet address for Candlewood Suites Abilene, an IHG Hotel?

      A The website (URL) for Candlewood Suites Abilene, an IHG Hotel is: https://www.ihg.com/candlewood/hotels/us/en/abilene/abicw/hoteldetail?cm_mmc=YextLocal-_-CW-_-US-_-ABICW

      Q How big is Candlewood Suites Abilene, an IHG Hotel?

      A Candlewood Suites Abilene, an IHG Hotel employs approximately 20+ people.

      Q What days are Candlewood Suites Abilene, an IHG Hotel open?

      A Candlewood Suites Abilene, an IHG Hotel is open:
      Wednesday: 24 Hours
      Thursday: 24 Hours
      Friday: 24 Hours
      Saturday: 24 Hours
      Sunday: 24 Hours
      Monday: 24 Hours
      Tuesday: 24 Hours

      Q How is Candlewood Suites Abilene, an IHG Hotel rated?

      A Candlewood Suites Abilene, an IHG Hotel has a 3.6 Star Rating from 254 reviewers.

      Hours

      Wednesday:
      24 Hours
      Thursday:
      24 Hours
      Friday:
      24 Hours
      Saturday:
      24 Hours
      Sunday:
      24 Hours
      Monday:
      24 Hours
      Tuesday:
      24 Hours

      Ratings and Reviews
      Candlewood Suites Abilene, an IHG Hotel

      Overall Rating

      Overall Rating
      ( 254 Reviews )
      96
      60
      35
      18
      45
      Write a Review

      Roxanne Melucci on Google

      image Upon entering our room, it reeked of smoke. Bathroom was NOT clean. Countertop was full of hair and debrisfound a used shaving razor in the drawerfull of hair. Thank goodness I brought my own cleaning supplies or Id be sleeping in my car.
      Do better Candlewood!

      Kendra Porter on Google

      image If I could leave zero stars I would. I had booked my room a couple weeks in advance for a camp my son would be attending. As we are driving we get an email they cancelled out reservation. No call, no message, just cancelled at 6:08pm. I called the hotel desk at 6:30pm to be told that they had no rooms left available in 2 beds and we could use a roll away. Now, we are having to pay $50/night more just to have a place to sleep because of what they did. I reached out to customer service and was told the hotel should have called us if there was any issues vs just cancelling our room. I hope someone educates the manager and their team on correct customer service.

      Business Response on Google Mar 14th, 2024
      Thank you for bringing this situation to our attention, and please allow me to express my sincere apologies for the inconvenience you experienced. As a member of the IHG One Rewards Program, we value your loyalty and understand the frustration that this situation has caused. I want to assure you that we do have a 24-hour guaranteed reservation policy in place, but unfortunately, in your case, the method of payment provided was unable to be processed to guarantee the reservation. Despite multiple attempts to contact the phone number associated with your IHG Rewards account, including leaving a voice mail, we were unable to rectify the issue in time.As the new General Manager of this hotel, I’ve taken over recently with a strong commitment to improving all aspects of our operations, including maintenance, cleanliness, and, most importantly, customer service. Our goal is to ensure that every guest feels valued and well-cared for, and it's clear we fell short in your instance.We are currently in the process of reviewing our communication and reservation policies to prevent such occurrences in the future. Furthermore, we are slated for renovation by the end of 2024 or early 2025, which will include upgrades to our facilities and services, ensuring a more seamless and enjoyable experience for all our guests.Please know that your feedback is invaluable as it helps us identify areas for improvement. I would appreciate the opportunity to discuss this matter further with you and find a way to make amends. Your satisfaction is our top priority, and we hope to have the chance to welcome you back and demonstrate the high standard of service we strive to provide.Brandon CloudGeneral [email protected]

      Gary Clark on Google

      image Good place to stay. Hotel needs to be updated. Close to mall,shopping,food

      Ignacio Castro on Google

      image

      Business Response on Google Jan 3rd, 2024
      Thank you for your recent stay with us and for taking the time to leave a 4/5 review. We are pleased to hear that your experience at our hotel was positive, and we appreciate your feedback as it is integral to our continuous improvement.As the new General Manager, having joined the team about a month ago, I am dedicated to focusing on key areas such as maintenance, cleanliness, and enhancing customer service. It is encouraging to see that our efforts are resonating positively with our guests. However, we understand there is always room for improvement and are committed to striving for excellence.While your rating is highly appreciated, we are eager to learn how we might elevate your next stay to a perfect 5/5 experience. If there are specific aspects of your stay that you particularly enjoyed or areas where you feel we could improve, please do not hesitate to reach out to me directly. Your satisfaction is our top priority, and we welcome the opportunity to address any concerns or preferences you may have.Thank you again for choosing to stay with us. We look forward to the opportunity to welcome you back in the future and to exceed your expectations.Brandon CloudGeneral [email protected]

      Daniel Stacy on Google

      image Gary not the guy for his job because he doesn't do nun but smoke cigarettes every 2 minutes I'll give y'all a 0 because of them ones who stay they the boss they making yall look bad I'll never try to work there again they don't want to hear nothing you staying just they way or no way now I see why yall don't have worker but you have good worker just them two making yall look bad I I will be talking to me a lawyer about this today
      Noteworthy details: Yall need to get new people they get high they're and Gary not the guy for his job because he doesn't do nun but smoke cigarettes every 2 minutes I'll give y'all a 0 because of them ones who stay they the boss they making yall look bad I'll never try to work there again they don't want to hear nothing you staying just they way or no way now I see why yall don't have worker but you have good worker just them two making yall look bad I I will be talking to me a lawyer about this today

      Business Response on Google Jan 5th, 2024
      I hope this message finds you well. First and foremost, I want to express our understanding and empathy for the challenges you faced during your brief tenure with Candlewood. We appreciate you taking the time to share your thoughts and concerns.I understand that your experience was marred by issues on the first day and ultimately the decision to let you go after being late on the second day. I'm sorry to hear about the family issues you encountered on the first day – we truly empathize with any personal challenges our team members may face.Your feedback about Gary and another individual's behavior is duly noted. We take all employee concerns seriously, and we will investigate these matters to ensure a fair and respectful working environment for everyone. Please be assured that we do not condone any behavior that negatively impacts our team or the company's reputation.Regarding your comment about our company policies, I want to clarify that we strive to maintain a balance between providing a positive work environment for all employees and adhering to our policies to ensure a smooth and fair operation. We will, however, take your comments into consideration as we continuously assess and improve our policies and procedures.I understand your frustration, and we genuinely regret that your time with Candlewood did not meet your expectations. If you have any further concerns or if there's anything specific you'd like us to address, please feel free to reach out. We value open communication and are committed to resolving any outstanding issues.Thank you for bringing your concerns to our attention. We wish you the best in your future endeavors, and should you have any questions or require additional clarification, please don't hesitate to contact us.
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      Overall Rating

      Overall Rating
      ( 254 Reviews )
      96
      60
      35
      18
      45

      Write a Review

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