H&R Block

Ruben Rodriguez _{on Google}

Apr 5th, 2024

It's definitely hard to find a great and friendly tax analyst. After living lots of years in a different state and now to move to this one, was bit of a challenge. But landed in the hands of RoseMary Sue Wyman at the Smyrna brach. So blessed to have you. See you next year.

Connie Dial _{on Google}

Mar 7th, 2024

Bill Landry is a FRAUD! I was in there on 11/21 so I could get together what I needed to file my taxes. I even asked if I could record the conversation as I have ADHD and it is very hard for me to organize documents, and so anytime I do things like this I record conversations so I can go back and listen to what I need. Its never ever been a problem but the first red flag should have been him saying no when I asked to record for my own records, as if he was doing something wrong. I didnt want to cause a scene or anything, so I respected that. When we were looking at my IRS info he noticed I was missing $1800 from the IRS stimulus in 2020, however I did not have - and I am still not - in the position to pay $800+ to file my taxes as the past 3 years has been a massive financial crisis for me. When I made him aware of what my financial situation was, he told me VERBATIM that while I gather the documents and funds needed to pay to file my taxes, he would be more than happy to get the claim submitted/filed free of charge so I could get the $1800 from the IRS for the stimulus. I clarified with him 3 times, making sure I heard correctly and he said yes, Ill get that filed this evening and you come back to me when you have everything ready. I was under the impression this was happening for me, and was waiting on that stimulus to get my taxes filed, as his words were clear as day! It had been a while since that so today I thought Id call them back to see what the wait was and how it was coming along, and I found out it was never claimed as I thought, and he completely gaslit me into saying I misunderstood and that he doesnt remember saying that but I KNOW I am NOT crazy, as I doublechecked with him 3 times, even right before leaving. He told me well I would never say that as I cant file it for free but he DID say that! I am not out of my mind, I am not imagining things, and I am absolutely not falling into someones blatant gaslighting so I will take the fall for HIS mistake and misguidance! I absolutely KNOW what he told me, and if he shouldnt have said that, he should have owned up and admitted his mistake, but instead he passed it off as if I was the one in the wrong, and that he has no recollection of saying that. This is absolutely disgusting, and I will make sure to NEVER use H&R Block for tax purposes ever again.