Primary Care & Hope Clinic Smyrna

Very Very rude staff. I attempted to schedule a first time patient PCP appointment and had the worst experience. You would think they would try and treat new patients with the great care as patients have the free choice on where they want to take their medical dollars. The front desk lady was snippy and short and sounded like she was not eager to help or have any care about her job. I would avoid this place- they have other locations in Murfreesboro that I have had better luck with kindness.
Apr 2nd, 2024

Mar 20th, 2024

Nov 15th, 2023

Do not bother going to this clinic for your kids. They reschedule your appointments without notifying you and don't care. I had my son's checkup setup a year in advance and they won't change him from doctors even though I was told by school that he needed his physical by 9/3. Because my son has coverkids, it wont cover his physical before a year and his last one . He was just seen for flu and strep and needed a followup and they didn't want to put him with another doctor. They are not considerate.
Aug 31st, 2023

My adult son had an appointment near the beginning of his going to this clinic called "Case Management". He met with a counselor at their Murfreesboro office. A year or so later, he was told he had a 2nd "Case Management" appointment, but at the Smyrna clinic. He normally goes to the Smyrna clinic. I went with him due to his loss of short term memory due to brain damage. When we got there, we covered a couple of paperwork needs. We were told to have a seat. We did, then waited an hour with no service. I asked when he was going to get seen because we've been waiting an hour. The receptionist said your appointment is over, all we needed was those two paperwork items taken care of. I said, but he saw a person the last time it was called a "Case Management" appointment. And, I asked, you mean we sat here for an hour for no reason!? Why call it a "Case Management" appointment? Why not say, we only need these two papers signed, that's it? It is difficult for me to get out due to being wheelchair bound. The receptionist said she didn't know why we were staying. She said she thought maybe we were waiting for a ride. Lack of professionalism and communication!
Mar 12th, 2023