Mountain City Service

For years I have had a personal problem with the draining system outside my condo, causing damage to the foundation. Jim figured it out, although the solution will require a lot of work. Still, he stayed with it, going under the pool deck and finding a faulty pipe that is surely causing the damage. I intend to schedule a time for MCS to return to repair the damage.
Mar 4th, 2024

No call/no showed the 1st appt; rescheduled to come out for a consult as our rooms had vastly different temps and wanted to see what a solution would be and get a quote for the work. He adjusted an air vent and said there was a $140 trip charge. This was never disclosed when booking the appt or literally touching 1 vent. When we questioned them on not disclosing the price, got super rude and said theyd send us to collections if we didnt pay it. Honestly a shady company with the worst customer service in Chattanooga. Save your time and call Superior or literally any another company.
Feb 5th, 2024

Tech came out to fix a leaking connection. He tried for an hour. Left to go buy parts for an hour. Tried for another hour unsuccessfully to fix it. I received a bill for three total hours of work, one of which was spent away buying parts. I was told by the office they'd only consider knocking off that hour if I agreed to pursue another fix on the line (which is still not fixed, as they say it needs a pressure reducing valve). I did not pursue that additional fix. I do not agree with being charged the full hourly rate for an hour spent away from the worksite. I would not recommend using this company.
Feb 1st, 2024

Jan 4th, 2024

They replaced a shower cartridge and didnt check to make sure it worked before leaving. I had to call them back to correct the hand held that didnt spray and they tried to charge me for the callback including a car charge. They reluctantly took off the charge but frustrating to work with.
Nov 28th, 2023