CVS

CVS is awesome with the coupons. I get great deals and they're super easy to load. My local CVS also has a pretty terrific staff.
Apr 8th, 2024

Dec 26th, 2023

The pharmacy staff. They make fun of customers. For example, my card declined twice because I forgot the number. End up paying in cash. When I took my medications I only heard a man who was inside the pharmacy making a sound similar to when the machine declines and the one who attended me and another woman all laughing outrageously. I just thought I'd turn around and say something but I'm more polite. These kinds of people damage companies.
Dec 20th, 2023

This company is absolutely horrible. I have been with them for years and I am regretting it. Literally been trying for an hour to get a prescription transferred from Morristown to Sevierville. Nobody will answer a phone at the Sevierville location. I left a message with the doctor and no call back! Literally been on hold for 10 to 15 minutes at a time until I just gave up which is what they want you to do and why they won't ever answer! Something so simple seems to be very difficult for them. Tired of phone tag with no help from either location. Should be able to be done on either end of the pharmacies! They want you to go online and do everything by yourself!
Nov 14th, 2023

My family and I have used CVS Pharmacy for a substantial amount of years and the Winfield Dunn Parkway, Sevierville TN store has been the most disappointing location. When speaking with the Pharmacist about concerns she lacks empathy and compassion. Shes condescending, sarcastic and argumentative. Her customer service was obnoxious. UPDATE 12/31/2023 I contacted this store once again regarding a routine medication as instructed and no surprise my medication had to be ordered. I was told to notify this pharmacy 3-5 days prior to needing my prescription refill. I did exactly as instructed. Yesterday I was told to call (12/31/23) and they could fill the prescription, again falsely informed with rude customer service. Im late getting my medication refilled again do to this CVS pharmacy staff. Update: As of 01/05/2023 Im now nearing a week without my routine medications. However the customer service has improved. Its been quite frustrating for a pharmacy to be out of stock of medications for customers who have been consistent in their treatment and filling prescriptions at this CVS for a substantial amount of time. Disappointing to say the least as I will be taking my business elsewhere as soon as this last refill is completed.
Dec 13th, 2023