Quality Inn

Mar 6th, 2024

Rooms: Spacious Safety: Very safe all rooms inside the building
Feb 1st, 2024

clean and super friendly ! I am waiting on my house to be done and they helped me a lot to get things done positively defiantly recommended! great spacious rooms,clean comfy bed and shower, alot cheaper better then other in town Rooms: hardwood floor couch /mountain view from upposit highyway side Safety: room are inside building somebody always there at desk Walkability: neat on grass Food & drinks: serveres continental breakfast
Jan 28th, 2024

First time staying here. Very clean hotel. Staff is super friendly. Free breakfast included with your stay, ice machine down the hall along with snack & drink vending machines. AC and heat worked very well. Shower had good water pressure which was a plus for me. Room also includes mini fridge, coffee maker & microwave. Flat screen TV provided by direct TV. Rooms: The room we stayed in was clean and very welcoming. Nearby activities: Amis mill, city park, downtown Rogersville has alot of boutiques Walkability: There is a restaurant across the street & dollar general too. Food & drinks: Plenty of restaurants to choose from.
Jan 24th, 2024

Hotel Manager very rude, argues constantly, does not take any accountability whatsoever. Nor does her front desk staff. I have called Quality Inn Complaints and filed a complaint against them. ISSUES: I called front desk spoke with male there and booked King bed, told him I did not want a "mobility room', he said "Okay". I received confirmation to my email. Got to hotel later in day, rude hotel Manager put me in mobility room. Questioned front desk male who booked room next day and he was argumentative told me "it's first come, first serve"! So even though I had already booked my room King bed regular room, he told me they gave my room to someone else? All that was left inside was mobility room, if I wanted to get a nicer room I had to pay $15.00 more? I just wanted original King bed non mobility room which I had originally booked and got a confirmation for, which is a contract? Toilet Paper Got to room, there was a used room of toilet paper left, it had only a few pieces of paper left on it? My daughter went to front desk and manager literally handed her another roll of toilet paper, no wrapper around it? Horrible customer service solution. Phone: Phone was not working, it was filthy, had not been cleaned, dried drink, food crumbs, dust all over it. Manager told my daughter they will fix phone the next day after we leave. They could have at least sent someone to come to room to see if it could be plugged in properly and clean the phone first. Horrible customer service solution. Upon checkout, the manager made a comment to me about issues and my complaints and continued to argue with me for several minutes. The worst hotel experience I have ever had and the most unprofessional and rude management and front desk staff ever. These two people should be fired, they have no customer service skills at all and constantly argue with customer about their hotel issues. I was staying for a few months in Rogersville. I stayed at Comfort Inn and Quality Inn here. My advice, don't at either. Instead stay at Hampton Inn or Holiday Inn a little further away, much better quality and still affordable. I have stayed at many hotels over the years and the worst by far is Quality Inn Rogersville for poor customer service and front desk staff and manager being so rude and constantly arguing with me? I am the customer and was a corporate front office manager for several years too. This is not how you you conduct good business.
Jan 22nd, 2024