Mini Mall Storage

The facility is fine, but they kept raising the price throughout the 6 months I rented from them. Administrative fees kept going up and it was a bit much. We ended up only needing it short term but it was kind of annoying how they advertise a low price but then get you with fees that make no sense.
Apr 10th, 2024

These people are crooks! DO NOT RENT HERE! Mini Mall was bought out by a crooked Canadian company and employs shady LIBERAL business practices and tacked on all kinds of fees to pad their GREEDY CANADIAN POCKETS! When they took over they sent us a letter that the new fee structure would now include a about $75 more in raised rent, a "processing fee" an "administrative fee" a "site maintenance fee" and worst of all the socialistic CARBON RECOVERY FEE!! Tell me Mini Mall, where is the carbon recovery apparatus?! Right, it doesn't exist! You Canadians are so gullible, but we Americans especially Tennesseans certainly dont appreciate you bringing those garbage profit padders here! Plus, I found out something else too, when you move in, they will pro-rate the remainder of the month if you say, move in on the 15th, then your 1st month is only charged as 15 days, BUT UPON MOVE OUT, even with appropriate notice, they WILL NOT PRO-RATE your last months rent, you pay to the end of the month, even if you vacate on the 10th you pay to the end, So what this means is they can rent out that vacated unit and charge double rent for that 1st month with the new tenant! Rent for the incoming person, and the outgoing one too! Then when we told them we were leaving all of the sudden they called us and wanted to offer us a 30% discount! What?!! I got NO PROBLEM with new owners taking over and even raising rents to accommodate new ownership but that's crazy! Sorry we will not ever be using them again and urge you to rent from an ethical local owner!
Apr 10th, 2024

Rented a unit and paid for online. While trying to access it I was not able to get into the gate at 8:45pm with a full truck. After contacting customer service I was told I had to pay another 18.76 in taxes and fees. I never had access to the unit! Signed contract and paid all fees. They will do whatever they want and not allow you access. Should have just went with the U-Haul unit and been done. At least they always have people on site to address issues. Edit: After trying to access the unit again I was unable to access the property. Contacted the posted number and talked to Justin, this was a great conversation. Justin was easy to talk to and completely understood where I was coming from. He was able to get me the correct gate code, the correct lock code. He also stated he will take care of the rest of the part about being over charged and promised 1 month free as the contract states since I was unable to access the unit until the first of the month. Thanks again Justin.
Mar 28th, 2024

rented on March 6th tried to access gate code was not recognised. Lock on assigned unit that I did not have access to. March 17 went to facility to access unit gate code that I was given does not work. I have paid rent on this unit for almost 2 weeks but have yet to gain access to the unit! I am not impressed!
Mar 14th, 2024

Ive been renting with this facility for years. Always had on time payment and every time Ive left and came back my units have always been pristine. Ever since mini mall took over this company, my rent has went up $20 even without the insurance! Its ridiculous for a mediocre property. I signed a contract where my price was to stay $69 for a 5x10 now its $90 with all the ridiculous fees theyve added? Ill be ending my contract soon and moving my items somewhere else asap and theyre losing a long time customer.
Dec 22nd, 2023