Park Grove Inn

Chamber Rating

4.1 - (1041 reviews)
560
241
90
52
98
Read Our 1041 Reviews

Chamber Rating

4.1 - (1041 reviews)
560
241
90
52
98
  • Robert Fitterer

    Rooms were remodeled a few years ago very clean and updated nice gym ,and hot free breakfast was good Nearby activities: Ferris wheel all kinds of shops Walkability: Everything was in walking distance
    Apr 11th, 2024

  • Deanna Miller

    Friendly, attentive staff, great location to lots of fun, indoor hot tub and heated pool, game room, nice beds and excellent price
    Apr 11th, 2024

  • Jessi Jones


    Apr 5th, 2024

  • BrandyFaith Boles

    I never write reviews but with worse hotel experience EVER I feel I need to inform others so they do not end up here! So we checked in Friday around 9pm there were two ladys at desk both whom had flat personalities. Point to our room 118 right next to the pool and game room My Husband was little hesitant I could tell but be exhausted we went on in. Just as our head hit the pillow sounded like someone opened doors for a party. There had to be like 30 teenagers running around game room and pool room and up and down hall right where our room was! I tried to be patient having teenager myself, but when I herd older lady in there with yelping voice loud enough to Jolt someone awake ,pool table game going on with every ball strike could here not to even mention the hockey puck from air hockey table. And doors from the game room and pool room kept opening and closing making it should like our room door opened each time, on and a squeezing younger kid My husband jumped up and went to front to ask for another room or somehow make it right. Of course when he got back in very shot period of time I realized they were not going to do anything . So I got up went to front explain we had to be up early and if could not offer room they need to close others off explained They closed things all time, if problems with it or out of order .all I got was ITS POLICY! That open til 2am. the guy at the front (mind me its like 12:30am may of been 1am by this point) keep telling me they be quite and gone soon. I asked for manager # he states that he could not call. I ask well how do you handle emergency or issues he states all in morning when they showed back up.I explained by that time would be too late. I paid for room to sleep not sit and listen to this he stated the manager would not be happy to get call and mad. Really Well end story nothing was done. Worse manage place ever ! It did not quite down until 210am which left us with maybe 4 hours prob less.Not only did we get no sleep , I question if the bedding had been changed (see pictures), and putting icing on cake found roach in bathroom ! and yet more .. things to know ..two elevators only one used/operating , with suppose full hotel, found that out because ice was 2nd floor. initially while looking for ice. I walked in the breakfast room and walk by each counter and very fast I realized it was not like most continental breakfast. Eggs you heated in microwave on your own the biscuits looked old and stale, milk disposer looked like it needed to be cleaned, and they advertised yogurt but the only yogurt was one cup of plain yogurt with spoon in it to add scoop to granola! ! OF COURSE I would not of taken a bite of single thing after seeing roach! I feel they should have refunded me. I will make sure to let everyone can know about this awful place so they do not have to be out money and more so have to go through that! Rooms: Not clean, roach, Noteworthy details: Please see above
    Apr 5th, 2024

  • Sherri Hammomd

    My family and I had a wonderful experience here very friendly staff great balcony views location was wonderful the game room being open 24/7 was great and my kids really really loved the indoor pool couldn't ask for a better vacation thanks Rooms: Everything that we needed
    Apr 3rd, 2024

Read Our 1041 Reviews

About
Park Grove Inn

Park Grove Inn is located at 149 Community Center Dr in Pigeon Forge, Tennessee 37863. Park Grove Inn can be contacted via phone at 865-429-2333 for pricing, hours and directions.

Contact Info

  •   865-429-2333

Questions & Answers

Q What is the phone number for Park Grove Inn?

A The phone number for Park Grove Inn is: 865-429-2333.


Q Where is Park Grove Inn located?

A Park Grove Inn is located at 149 Community Center Dr, Pigeon Forge, TN 37863


Q What is the internet address for Park Grove Inn?

A The website (URL) for Park Grove Inn is: https://www.parkgroveinn.com/


Q How big is Park Grove Inn?

A Park Grove Inn employs approximately 20+ people.


Q How is Park Grove Inn rated?

A Park Grove Inn has a 4.1 Star Rating from 1041 reviewers.

Ratings and Reviews
Park Grove Inn

Overall Rating

Overall Rating
( 1041 Reviews )
560
241
90
52
98
Write a Review

Robert Fitterer on Google

image Rooms were remodeled a few years ago very clean and updated nice gym ,and hot free breakfast was good
Nearby activities: Ferris wheel all kinds of shops
Walkability: Everything was in walking distance


Deanna Miller on Google

image Friendly, attentive staff, great location to lots of fun, indoor hot tub and heated pool, game room, nice beds and excellent price


Jessi Jones on Google

image

Business Response on Google Apr 9th, 2024
Dear Jessi,It is so pleasing to see that your recent stay at our property was up to the mark. On behalf of our entire staff, thank you so much for your generous ratings. We take pride in catering to the requirements of valued guests like you, and we are really glad to have exceeded your expectations. Having said that, we want to thank you for your business, and we will ensure your future stays are even more pleasant. See you soon!Best Regards,Management Team

BrandyFaith Boles on Google

image I never write reviews but with worse hotel experience EVER I feel I need to inform others so they do not end up here! So we checked in Friday around 9pm there were two ladys at desk both whom had flat personalities. Point to our room 118 right next to the pool and game room My Husband was little hesitant I could tell but be exhausted we went on in. Just as our head hit the pillow sounded like someone opened doors for a party. There had to be like 30 teenagers running around game room and pool room and up and down hall right where our room was! I tried to be patient having teenager myself, but when I herd older lady in there with yelping voice loud enough to Jolt someone awake ,pool table game going on with every ball strike could here not to even mention the hockey puck from air hockey table. And doors from the game room and pool room kept opening and closing making it should like our room door opened each time, on and a squeezing younger kid My husband jumped up and went to front to ask for another room or somehow make it right. Of course when he got back in very shot period of time I realized they were not going to do anything . So I got up went to front explain we had to be up early and if could not offer room they need to close others off explained They closed things all time, if problems with it or out of order .all I got was ITS POLICY! That open til 2am. the guy at the front (mind me its like 12:30am may of been 1am by this point) keep telling me they be quite and gone soon. I asked for manager # he states that he could not call. I ask well how do you handle emergency or issues he states all in morning when they showed back up.I explained by that time would be too late. I paid for room to sleep not sit and listen to this he stated the manager would not be happy to get call and mad. Really Well end story nothing was done. Worse manage place ever ! It did not quite down until 210am which left us with maybe 4 hours prob less.Not only did we get no sleep , I question if the bedding had been changed (see pictures), and putting icing on cake found roach in bathroom ! and yet more .. things to know ..two elevators only one used/operating , with suppose full hotel, found that out because ice was 2nd floor. initially while looking for ice. I walked in the breakfast room and walk by each counter and very fast I realized it was not like most continental breakfast. Eggs you heated in microwave on your own the biscuits looked old and stale, milk disposer looked like it needed to be cleaned, and they advertised yogurt but the only yogurt was one cup of plain yogurt with spoon in it to add scoop to granola! ! OF COURSE I would not of taken a bite of single thing after seeing roach!
I feel they should have refunded me. I will make sure to let everyone can know about this awful place so they do not have to be out money and more so have to go through that!
Rooms: Not clean, roach,
Noteworthy details: Please see above

Business Response on Google Apr 9th, 2024
Dear Guest,Thank you for taking the time to share your feedback with us. We sincerely apologize for the unacceptable experience you encountered during your recent stay at our hotel. We deeply regret that your stay fell short of your expectations and that you were subjected to disturbances from other guests. We understand the importance of a peaceful and comfortable environment for our guests, and we are truly sorry for the noise and inconvenience caused by the activities in the pool and game room area. Your concerns regarding the noise disturbances, the condition of the room, and the quality of our breakfast offerings are taken very seriously, and we assure you that we are addressing these issues with our team to prevent such incidents from occurring in the future. Regarding the cleanliness of your room, please rest assured that we have strict protocols in place to ensure all rooms are thoroughly cleaned and maintained to the highest standards. We apologize for any oversights in this regard and will work diligently to rectify them. We sincerely apologize for the inconvenience caused by the malfunctioning elevator and the limited breakfast options. Your feedback will be used to make necessary improvements to our facilities and services. Once again, we apologize for the shortcomings you experienced during your stay. We value your feedback and hope to have the opportunity to restore your faith in our hotel during your future visits.Best Regards,Management Team

Sherri Hammomd on Google

image My family and I had a wonderful experience here very friendly staff great balcony views location was wonderful the game room being open 24/7 was great and my kids really really loved the indoor pool couldn't ask for a better vacation thanks
Rooms: Everything that we needed

Business Response on Google Apr 4th, 2024
Dear Sherri,It sounds like you had an amazing time at our hotel! We're thrilled to hear that you and your family enjoyed your stay, from the friendly staff to the great balcony views and convenient location. It's wonderful to know that your kids had a blast in the game room and indoor pool. Thank you so much for choosing to spend your vacation with us, and we're delighted that we could make it a memorable experience for you all. If you ever find yourselves back in the area, we'd love to welcome you back for another fantastic stay!Best Regards,Management Team

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Overall Rating

Overall Rating
( 1041 Reviews )
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98

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