Regions Bank

The lack of professionalism at this branch is astonishing. IF and I do meand IF you can get them to answer the phone, they hang up on you. Use a diffrent branch than this one if you can. Lack of respect and zero professionalism is all you will get in ooltewah or collegedale location. Trust me, they are both ran by the same people.
Mar 23rd, 2024

My husband and I have banked at Regions for many years, and they have always been professional, courteous and helpful whether inside the Ooltewah branch we go to or just driving through.
Jun 13th, 2023

Opened a joint checking account a few weeks back and have had nothing but issues ever since. First we could deposit money then couldnt move money out because the account was frozen. We can move money in but not out? Went to the branch and no body could tell us why it was frozen. Had to resign same paperwork we already signed even though they had the copies and could see our signatures. Go to try to move money again to pay some bills and of coarse account is frozen again two days later. Go back up to the branch again this morning and of coarse nobody knows why its frozen again. The people we need to speak with are not there and they wanted us to come back again another day. This would be the fourth time in the last few weeks having to go to the branch for this issue. Every time we go they cant figure out why this continues to happen or the people we need to speak with arent at work. Had to have them give us a cashiers check to pay some bills because we cant even transfer the money to another regions account. They tried to charge us a $10 fee to write the check even though its there system that is malfunctioning. Can you believe this? We refused to pay the fee and they finally agreed the issue was theirs. Issue is still not resolved and we have to go back again when the right people are actually on site. Will give them one more chance to fix the problem and if they cant we will close all our accounts there and go elsewhere.
Mar 8th, 2023

After many years, and many disappointments, with the same bank I recently made a decision to move to Regions. At first the process was overwhelming, but Matthew Nibarger at this Ooltewah branch worked tirelessly for hours to make the necessary changes in my direct deposits / withdrawals. He was competent, efficient, and thorough - and throughout the long process he made me feel like a person, not just a customer.
Oct 12th, 2022

We had a card stolen and the process to get it reported had me spend an entire work day in their office. Afterwards they froze our accounts without warning. They had no mechanism for unfreezing it so we had no access to our money. Meaning none of us were able to get our paychecks for weeks. The freeze also alerted the banks of me and my coworkers subsequentially force freezing our personal accounts for fraud. Most of us live paycheck to paycheck and we had to pull together to pool resources just to get by. But that wasn't the end of it. The claim has been denied multiple times over admitted banking errors. There is zero oversite. It is appallingly disorganized. I'm having a very hard time believing this level of incompetency isn't intentional theft. They are in breach of their policies and the law at this point. The outcome of this has been financially devastating for my community.
Oct 17th, 2022