U-Pack

I moved across the country about 16 years ago with ABF and there was not a single glitch, that is before it was called Upack. My recent move had a couple of glitches that they quickly addressed and even offered me compensation. My big concern was that on the day the trailer was supposed to arrive, it still had not left the source. The only explanation I got was that somebody dropped the ball. The website reported where the truck was but did not update the expected arrival, which had passed. Overall, it's the best and most economical way to move a household for those who want to hire their own labor or load themselves.
Apr 1st, 2024

Friendly and helpful Moving Service. The team made this experience easier and were very accommodating.
Feb 29th, 2024

Great experience! Super easy and communication was great through the whole process.
Oct 18th, 2023

Using U-Pack was the best decision. I spent a few days looking at all my options, calling people and getting quotes. I went with U-pack because they were the most affordable option I could find and the reviews were good. I got the smallest pod available and it was delivered on time with no issues. I packed it up over the span of 2 days, then requested it be picked up. Again, no issue there, they picked it up next day. I drove myself to my new home while all my stuff was in the pod. It arrived at my new home about a week after I did (which was as promised). No delays, nothing! I was surprised how easy it was. I unloaded my stuff then requested it be picked up again for the last time. I didnt have to be present for that, and the truck came and got it. Im so thankful I made that decision because let me just say - my move was seamless thanks to them! Would definitely use U-pack again.
Jan 26th, 2024

I used upack in 2021 and had a great experience with the relo-cube and customer service. My experience this year, however, was not great. They were unable to provide a relo-cube for my move, and I was delivered a 15 ft trailer instead. No one from upack could help me get a permit to park the trailer in front of my house, which was difficult to figure out. I was also expected to assemble the large heavy ramp to the trailer and the barriers inside the truck. This is basically impossible for a single person with average strength. The truck was also filthy when it arrived. Although I swept it out the best I could, my furniture and boxes were disgusting when they arrived. I wish the information about the trailer had been explained to me verbally before the move, and I wish it had been clean. Customer service was good overall, but I do not recommend using upack if they offer you a semi trailer, especially as a single person. The relo-cube was much easier.
Jul 21st, 2023