Gateway Foot and Ankle Center

Been a patient a long time. Dr. Truscello is extremely knowledgeable. Ive referred friends and family with zero complaints. I think they had some staff issues when they opened up new branch in Nashville, but in my experience that has long been fixed?
Jan 12th, 2022

After researching for quite some time to find a doctor that would understand my desire to get back out on the trails quickly- I decided on Dr. Truscello. My first appointment went great. I was in and out in a timely manner. We had a plan and I was prepared to move forward. Surgery was scheduled and I was hopeful that I'd be back to normal in no time. Everything went south from there. My surgery was canceled the night before due to 'issues with insurance'. This was a huge inconvenience- since I was already off work and had arranged care. But, I brushed it off and pushed forward to get the surgery rescheduled. I called the office a minimal of ten times and couldn't get a call back (from Lexi). I finally called my insurance company to understand what was going on. They said that they couldn't get a copy of the x-rays, and therefore wouldn't approve the surgery. So I continued to call the office asking for a call back. One day, Joy answered the phone. I explained my situation. She apologize profusely. She said she would speak with Dr. Truscello and get back to me. Later that afternoon - I got a call, and sincere apology, from Lexi. She admitted that I had slipped through the cracks and said she was on top of it now. She promised to call me everyday until we had the surgery scheduled. While I thought this was a little over the top, I was happy to hear that we were going to get this resolved and put the past in the past. Lexi called me the following day with an update and then I never heard from her again. My rating here is not for Dr. Truscello, as I never had the opportunity for him to work on my foot. My rating is for Lexi and her inability to do her job and her lack of respect for my time. Now, after ten weeks of not receiving answers or calls... I am on the hunt for a new surgeon. If you plan to use Gateway Foot and Ankle Center- I suggest you make sure that Lexi is not responsible for your insurance approval or surgery scheduling.
Jul 9th, 2021

Dr. Bush did bunion surgery on my wife and did an excellent job. The followup and even after normal hours assistance done by Dr. Bush personally was above and beyond we have ever experienced. Thank you to all that made this a good experience.
Sep 2nd, 2017