Chamber of Commerce

      Hotel Preston by Marriott

      ( 2484 Reviews )

      Hotel Preston by Marriott
      • 733 Briley Pkwy
        Nashville, Tennessee 37217
      •   615-361-5900
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      Chamber Rating

      3.5 - (2484 reviews)
      911
      558
      355
      248
      412
      Read Our 2484 Reviews

      Chamber Rating

      3.5 - (2484 reviews)
      911
      558
      355
      248
      412
      › ‹
      • Jonathan Bowen

        My home away from home
        Apr 11th, 2024

      • Haley Sparkman

        HORRIBLE!!!! Be careful and make sure they check you in. I checked in at 2:30 with my fiance, got keys and everything. Went upstairs to put our stuff up and then left to walk around downtown. We got back roughly around 7:30 and nothing was said to us. Around 11:50 that night,We got woken up by someone trying to come into the room because tje system said our room was empty. The lady at the front desk tried calling up but the phone was not ringing. We literally got checked in finally at 11:55, after already been given keys, taking my phone and putting a card on file. Rooms: Rooms look nothing like the pictures. They look worse. The blinds are garbage, the paint was not finished. The shower water smells like chlorine.
        Apr 7th, 2024

      • Sherry Kennedy


        Mar 29th, 2024

      • Joni M

        I used this place for airport parking. The price was great. The downside is the shuttle service starts at 7 am I had to check in by 5:45 so I had to spend $11 for Uber. When I arrived back to the airport I called the shuttle. He said he was down at ground transportation and he wasn't. Over the course of an hour and 10 minutes I called the shuttle number 4 times with no answer. I called the hotel and asked them if the could get the shuttle to me. That they did. When he finally got there he asked why didn't I call I showed him on my phone where I did. The calls never went through to his phone. Which he apologized for. This cost me about an hour and a half travel time to home which is a 2 and a half hour drive. I will definitely not use this particular lot for my airpor parking again.
        Apr 9th, 2024

      • Miranda Parker

        Rooms definitely are not giving Marriott standards Truly disappointed Nice beautiful staff however
        Mar 26th, 2024

      Read Our 2484 Reviews

      About
      Hotel Preston by Marriott

      With an only-in-Music City combination of unscripted creativity and straightforward cheer, Hotel Preston is a home base for style, comfort, convenience and warm southern hospitality. With a top-to-bottom renovation of the hotel's guestrooms and public spaces, Hotel Preston's newly renovated rooms are bright, spacious and playful in true Nashville fashion.

      Contact Info

      Brands

      • Provenance Hotels

      Languages

      • English

      Payment Methods

      • AMERICANEXPRESS
      • DISCOVER
      • MASTERCARD
      • VISA

      Questions & Answers

      Q What is the phone number for Hotel Preston by Marriott?

      A The phone number for Hotel Preston by Marriott is: 615-361-5900.

      Q Where is Hotel Preston by Marriott located?

      A Hotel Preston by Marriott is located at 733 Briley Pkwy, Nashville, Tennessee 37217

      Q What is the internet address for Hotel Preston by Marriott?

      A The website (URL) for Hotel Preston by Marriott is: https://hotelpreston.com/

      Q How big is Hotel Preston by Marriott?

      A Hotel Preston by Marriott employs approximately 20+ people.

      Q How is Hotel Preston by Marriott rated?

      A Hotel Preston by Marriott has a 3.5 Star Rating from 2484 reviewers.

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      Ratings and Reviews
      Hotel Preston by Marriott

      Overall Rating

      Overall Rating
      ( 2484 Reviews )
      911
      558
      355
      248
      412
      Write a Review

      Jonathan Bowen on Google

      image My home away from home

      Haley Sparkman on Google

      image HORRIBLE!!!! Be careful and make sure they check you in. I checked in at 2:30 with my fiance, got keys and everything. Went upstairs to put our stuff up and then left to walk around downtown. We got back roughly around 7:30 and nothing was said to us. Around 11:50 that night,We got woken up by someone trying to come into the room because tje system said our room was empty. The lady at the front desk tried calling up but the phone was not ringing. We literally got checked in finally at 11:55, after already been given keys, taking my phone and putting a card on file.
      Rooms: Rooms look nothing like the pictures. They look worse. The blinds are garbage, the paint was not finished. The shower water smells like chlorine.

      Business Response on Google Apr 7th, 2024
      Thank you for taking the time to share your feedback regarding your recent stay with us. We sincerely apologize for the inconvenience and frustration you experienced during check-in. Please know that this is not reflective of the high standards of service we strive to uphold.After investigating the matter, it appears there was a miscommunication regarding your room status within our system, leading to the unfortunate disturbance late in the evening. We understand how unsettling this must have been for you and your fiancé, and we deeply regret any inconvenience caused.Rest assured, we have taken immediate steps to address this issue internally to prevent any recurrence in the future. Our team is committed to ensuring seamless and efficient check-in experiences for all our guests.We would welcome the opportunity to regain your trust and provide you with the exceptional hospitality we are known for. Please do not hesitate to reach out to us directly if you would like to discuss your experience further or if there is anything we can do to make amends.Once again, we apologize for falling short of your expectations and thank you for bringing this matter to our attention.

      Sherry Kennedy on Google

      image

      Business Response on Google Apr 7th, 2024
      Thank you for taking the time to leave us a five-star rating! We truly appreciate your support and are delighted to hear that you enjoyed your stay with us. We hope to welcome you back again soon for another wonderful experience.

      Joni M on Google

      image I used this place for airport parking. The price was great. The downside is the shuttle service starts at 7 am I had to check in by 5:45 so I had to spend $11 for Uber. When I arrived back to the airport I called the shuttle. He said he was down at ground transportation and he wasn't. Over the course of an hour and 10 minutes I called the shuttle number 4 times with no answer. I called the hotel and asked them if the could get the shuttle to me. That they did. When he finally got there he asked why didn't I call I showed him on my phone where I did. The calls never went through to his phone. Which he apologized for. This cost me about an hour and a half travel time to home which is a 2 and a half hour drive. I will definitely not use this particular lot for my airpor parking again.

      Miranda Parker on Google

      image Rooms definitely are not giving Marriott standards
      Truly disappointed
      Nice beautiful staff however

      Business Response on Google Apr 7th, 2024
      Thank you for taking the time to share your feedback with us. We sincerely apologize for falling short of your expectations regarding the room standards during your recent stay. We truly appreciate your kind words about our staff, and we're delighted to hear that they made your experience memorable. Please know that we take your comments seriously, and we are actively working to address any issues as we continue our renovations to meet Marriott's high standards. Your feedback is invaluable to us as we strive to enhance our guests' experiences. We hope you'll consider giving us another opportunity to exceed your expectations in the future.
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      Overall Rating

      Overall Rating
      ( 2484 Reviews )
      911
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      412

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