Crash Champions Collision Repair (European Collision Repair)

Jan 19th, 2023

I brought my Porsche Cayenne here after a very low speed parking lot accident. The pictures show the original damage, their finished paintwork with dozens of sanding marks (video), and the finished headlight with a half inch gap at the seal and aimed incorrectly. They repainted the hood but damaged other panels. I have more pictures of their defective work but its hard to photograph paint and you get the point. Im told they wont honor their warranty now because theyre being acquired.
Dec 5th, 2022

Geico sent me here. I should have picked my own place. The estimated time to complete the repair was four to six weeks (supply issues doncha know). I didn't hear anything for almost a month. I had to call numerous times, email, and text to get a date for pickup. On that date I only had to call and text to get someone who said there was a backorder issue (supply issues doncha know) and technically my car wouldn't be ready for another month! But lucky for me they were going to just put an old (wrecked) part back on and then they needed to put everything back together. Give them four more days. Four days later I call four times and leave messages as well as text before being told "We need to finish the reassembly process. Give us a couple more days." The extra four days was for "completing the reassembly process!!! What they don't seem to realize is that the ink scratches on their paperwork are people. And this person is trying to schedule a ride, schedule job interviews, schedule doctor's appointments, etc.!! Mind you, I haven't even gotten my car back so I don't even know if they've "performed the reassembly process" correctly. At this point, I'm not confident. Service: Steering & suspension repair
Jun 9th, 2023

How can I describe how horrendous this business has become. My review is the culmination of a long-term relationship. For background, my insurance company authorized repairs there. I thought my car had been repaired. During a rainy period, I found mold growing inside my car. It was gross, sickening and dangerous. I took my car back to Service King, the predecessor of Crash Champions, and was told that one of their employees did not replace a rear light assembly properly resulting in a hole that allowed rainwater to collect in the trunk wheel well to depths of over 4 inches. This shop agreed to correctly install the rear light assembly and offered to environmentally detail my car. I was again involved in an accident several months later and set up an appointment in February 2023 for the repairs and detailing. I needed to move my appointment date to two days later but was told they could not get to my car until the end of March 2023. I confirmed that this would include my car being environmentally detailed. On the day of the appointment, I arrived and the receptionist phoned Enterprise for my rental. The rental agent arrived and I loaded my belongings into the vehicle. The rental agent went back into the shop then came out and told me that Crash Champions could not get to my car. I had to unload the rental car while the Enterprise employee watched and get back into my wrecked vehicle. I tried to speak to the manager but it seems one does not exist. I have never been treated with such disrespect but the mistreatment continued. I determined that I would not have the work performed there for a multitude of reasons including the prior poor repair resulting in the mold/mildew issue, total disrespect, failure to provide the offered detailing, lack of regard for my time and the wait I had to endure for the repair. I chose another body shop and arrived there the following week for a scheduled appointment. The employee I spoke with phoned Enterprise to have my rental brought to me. She advised that Enterprise told her there was a problem. I immediately phoned Enterprise and was told I was on a do not rent list and was referred to a risk management person. This person was out of the office on vacation and no one else could seem to help me. I contacted the insurance company and they provided a rental to me from another agency. This has been such a crazy ordeal. I do not know the policies or reason behind the actions of Enterprise but am only left to believe this situation came about due to the removal of the mold/mildew from my car being the responsibility and cost to Service King/Crash Champions even after being advised they would take care of it. Again, I never asked them to have that done. It was their idea. I still have not received any notification that they will take care of the mold/mildew issue nor have I heard a word from them since this ordeal. Obviously, I would never go back there plus it is located in a dangerous part of Nashville where I do not feel safe. If you take your car there, please be very careful, mindful and watchful. I hope this never happens to anyone else.
May 2nd, 2023

I could not more strongly recommend doing business with ECR. I recently built a house and have had to sue my builder - Alan Looney and Castle Homes. Doing business with Alan Looney and Castle Homes has been the absolute worst experience anyone could possibly imagine. MY POINT: working with ECR was exactly opposite of that experience. It was truly "refreshing" to work with people (Heather and Kelly) who are HONEST, ETHICAL, COMPETENT, and KNOWLEDGEABLE. Although I have "yet" to do business with ERC, Heather went out of her way to give me a very aggressive estimate on my Range Rover. One that came in well below my expectations. Kelly is the smartest person that I have ever met as it relates to auto repair and bodywork. After evaluating my vehicle, he gave me several different recommendations and options. All of which were focused on what would be the best and most cost effect way for me. He even encouraged me to get additional bids outside of ERC so that I would feel comfortable with what is best. He took time to tour me around the ERC facility which was the cleanest most well organized auto repair shop I have ever seen. FYI, unlike "things" that I have recently experienced, their work is of the highest quality. You can tell they actually care. Again, it was "refreshing" to interact with people (Heather and Kelly) who want to go above-and-beyond for their customer instead of merely doing and/or always trying to do the very least that is required. People (Heather and Kelly) who have your best interest at heart instead of conducting themselves fraudulently just so they can make more money. Before leaving ECR, Kelly helped me with contacts that could help me with several items outside of ECR's scope of work. I have since made contact with those referrals and could not be more pleased. Because of Heather and Kelly - I could not more strongly recommend ECR!
Sep 10th, 2022