Absolute Auto Center

Caylea Borges _{on Google}

Mar 29th, 2024

UPDATE: Theres a good reason people dont like used car businesses. Of course the buying process was smooth but thats where the easy stuff stopped. Few weird things popped up, contacted the dealer to check some dash lights but no resolve. Decided to take the SUV to the make dealership for a full diagnostics 4 months after purchase and there was a laundry list of issues (tie rods, axle, breaks, drive belts all needed replacing including a sedan key fob programmed in. Lazy work on the dealers part. On top of this, I had requested the $1000 GAP be refunded because I planned to refinance and get a better rate. I was told this process takes 4-7 weeks. At week 8, after having been put on hold for 30+ minutes any time I called and trying by multiple times to speak to someone about this, I went to the shop and spoke to the manager Lou who stated Absolute hadnt received the check. The insurance company stated Absolute had cleared the check 4 weeks prior 1/26 to so I was lied to. On the 10th week after I canceled the GAP they said they mailed the check to the lender (which I am still waiting on).
Dealerships make money on the GAP and interest rates, hence the unnecessary delays.
Needless to say they fit the stereotype.
Still waiting on the GAP refund as of 4/1

Russell Maxwell _{on Google}

Mar 28th, 2024

I wouldn't recommend going there. They will get you to sign an arbitration agreement. Anyone who does that can't be trusted. If you treat people right the first time there would be no need for it

Muhamed lamin Ceesay _{on Google}

Mar 14th, 2024

This place is great! A beautiful show room, and the most friendly staff Ive encountered in a long time especially Anna. I got a better deal than I was in expecting on a Lexus . Ill definitely be back! Muhamed

Sarah _{on Google}

Mar 8th, 2024

My fianc purchased a car from Absolute Auto a few months ago. Its been a nightmare and a money pit. He test drove the car and warning light indicating that there was a problem came on during the test drive. Someone at Absolute Auto must be a great actor. They ran the codes and found the problem, a coolant issue. They said they would fix the problem. The next day they called my fianc and told him the issue had been fixed. He went and test drove the car again and no light came on this time. They seemed honest and have great reviews on Google, so we mistakenly trusted them. He bought the car and paid for an extended warranty. An important note about the warranty they offer, it only covers repairs for issues that occur AFTER the car has been purchased. This is important. Within 24 hours of buying the car it began driving weirdly and an engine light came back on. He called the dealership and they were not only unhelpful, but were suddenly rude when theyd been very polite before. He took the car to get repaired. He used his warranty. The company his warranty is through refused to pay for the service because it was a problem the car had BEFORE he bought it. The issue was major oil and coolant leaks, as well as a tire that was barely attached to the car. How did they not notice these things? Even with the last repair, the car is still having problems. We cannot drive this car for long distances. It was a few thousand dollars for the first repair, and were about to take it back again because the oil is still leaking. We have no hope that the warranty he paid for will cover this either. With how great the reviews of Absolute Auto are, Im pretty shocked and disappointed in this entire experience. I have proof of all things stated here, other than the phone call which we did not record because we did not expect them to suddenly be dismissive and rude. We will not shop here again, and we will make sure everyone we know does the same. Its unbelievable to me that they would charge thousands of dollars for something they apparently have not even looked over very well. The repair shop we took the car to found all of these problems within minutes. I would not recommend buying from Absolute Auto. I wish we hadnt.

John York _{on Google}

Mar 7th, 2024

My daughter purchased a car here 2 weeks ago, and so far have not had a running vehicle. Our experience here has been the worst by far of any business we have ever dealt with:
2/8/24 purchased 2008 Jeep Wrangler Rubicon. Jeep not ready for delivery
2/10/24 Jeep picked up from Absolute Auto, smells like gas, missing lug nuts, check engine light on, TPMS light on
2/12/24 Jeep returned to Absolute Auto. Lou promised to "make it right". Loaner car provided.
2/13/24 Loaner car won't start
2/19/24 Lou says Jeep is ready to be picked up. Attempted to pick up from Absolute Auto. Check engine light on AGAIN, TPMS light on AGAIN. Lou again promised to "make it right". Returned loaner car
2/20/24 Picked up Jeep from Absolute Auto. Front end noise when turning or accelerating, gas smell returns
2/21/24 Dead battery, check engine light on AGAIN, TPMS light on AGAIN. Posted this review. Unbelievably poor customer service.