Red Lobster

Apr 10th, 2024

Best restaurant in Mt Juliet!! The food was so good and the staff was awesome. I got to hold a lobster and name it and take it home. I named him Eduardo but sadly he didnt make it home cause didnt know he needed to be in water and I live 30 mins away. The salt and vinegar shrimp is delightful.
Apr 8th, 2024

Apr 5th, 2024

Mar 23rd, 2024

We had a terrible experience at the Red Lobster in Providence in Mount Juliet, and wrote about it (see below). To date, 04/07/24, no response from Red Lobster Well, lets see if this is still how they like doing things. Not a word from the management or franchisee. August 2022 until 01/26/2024 and not a word. Thats pitiful. Hello, it has been almost a year since my wife and I had this terrible experience at the Red Lobster restaurant in Mount Juliet, TN, in the Providence Shopping Center. I am wondering how long I should wait to have a manager or the franchise holder contact me about our unbelievable experience at this location. Please tell me how long I should wait for the franchise holder to respond! Apparently this is the experience the franchise holder wants you to have as I have never been contacted regarding my experience at the Mount Juliet Red Lobster. [As of today, 6 months from the date of this horrible experience at the Red Lobster Seafood Restaurant in Mount Juliet, TN, I have not had anyone respond. ] Original post below. I have not heard from the franchisee. Pitiful. My wife and I chose RL in Providence-Mount Juliet, TN, for lunch after church, today, August 7th, 2022. Before today, we have visited RL MJ, frequently. We were seated by the hostess, a young female that told another customer also waiting to be seated, that she couldnt see her and that she should wave her arms (because the hostess was not at the hostess stand). We were seated in a booth, the same one we ate in on December 20th,2021, when we took my mother to lunch for her 95th birthday. Remember, We visit RL frequently. My wife went to wash her hands, and I ordered our drinks (tea) extra lemons, and seafood stuffed mushrooms, straws and sweetener. My wife returned and then I went to wash my hands. While I was gone, my wife spilled her unsweetened tea. We had our appetizer delivered by a food runner, who was told by my wife of the obvious tea spill, (tea everywhere) She probably expected some assistance. None offered, none given and either he didnt mention it to my server or she decided to stay away for the next 20 minutes. When I returned, I used the two napkins that our silverware came in, and I made 5 trips to the mens bathroom getting no fewer that 15 paper towels each time, returning to the table to clean the mess up that had by now rolled onto the seat on my side of the booth. 5 trips to the mens room for paper towels. Unbelievable. Remember the food runner that delivered to my table, yea, me too. Still no server. So, I have now made 5 trips to the mens room to get supplies to clean this mess up, and still havent seen my server. I made one trip to the hostess stand and got new silverware (I got it myself from the bin, as the hostess watched from 20 feet away with no comment or reaction). This show has taken about 20 minutes so far. I returned to my table and about 3-5 minutes later, my server shows up. I asked for a replacement tea. I asked again for straws and sweeteners. Yup, 20+ minutes. The server excused herself, went to the back and returned with a tea and sweetener. She had straws in her apron pocket. Shortly after, our entrees were delivered by a food runner. No plates for the appetizer. This was as close to a total failure as I have seen in years. Oh, by the way, I am in the hospitality industry. I will be taking a break from Red Lobster for a long while, if we ever return. There are too many other good options available for meals within a mile of this RL. My experience was UNBELIEVABLE.
Apr 9th, 2024