Auto Universe

Rachel A _{on Google}

Mar 22nd, 2024

Proceed with CAUTION!!! I don't write many reviews but I do not want anyone else to go through the issues that I am having.
Let me start by saying their Customer service was awesome. They have some really nice cars, but I am not sure about the quality. I had this truck for about 6 months and been having issues out of it since the 2nd day I had it. At first the manager was trying to help us only to tell me in the end to contact my warranty company which doesn't cover anything that's needed to be fixed.
Since I purchased the car, we have been having issues with the brakes locking up. I took it back to the car lot and they claim to have changed the break pads or something like that. The brakes were still squeaky when I got it back and locking up so I took it back again. They claim they couldn't find anything and they were going to take it to Land Rover for them to look at it. According to the manager, Land Rover didn't see anything either. Last week the brakes locked up again. I took it to Land Rover myself and they explained the Brake actuator was corroded AND on top of that there's an oil leak.
Not bashing. This was totally my fault as I should have followed my first mind and kept looking. Just putting my experience out there. In the end just be careful.

Marcus Crawford _{on Google}

Feb 25th, 2024

Good professional service

Latunya Ellis _{on Google}

Jan 2nd, 2024

Let me tell you this entire buying experience has been amazing. Kiffany Williamson was my sales person. She was professional and detailed. She made a stressful situation a seamless process with me driving off in my new car. My finance manager Lamont was the truth and so professional!!!! If you are searching for a luxury SUV or car with no hassle. Please see Kiffany Williamson and Lamont.

J Scott _{on Google}

Dec 20th, 2023

We started car shopping for a small eco suv. After driving a few, we decided that an Audi Q3 would be a nice commuter. We found a very reasonably priced one with low miles, clean, nicely equipped at Auto Universe.
Jason T. was great with the sale, they cleaned up the car and did an oil change. Easy transaction. Everyone was super nice. Very happy with the overall experience. I would buy again or definitely recommend them.

layne wilson _{on Google}

Dec 13th, 2023

Purchased a 2019 Ford Expedition on 12/27/19 from Texas and we had a great experience. They even handle the transfer from Tennessee to Texas. We did everything by phone and mail. Customer service experience was fantastic.
Definitely recommend them, no matter where you live.