The Home Depot

This is specifically for the department that handles the backsplash for kitchens. My husband and I paid to get new countertops at this location. Chris , the man that helped us with choosing our countertops deserves 10 stars , maybe even 20 stars. he's the BEST. Now we need backsplash installed. a Home Depot employee contacted us by phone and we picked and payed for everything we needed. The next day we get a call telling us our order has been canceled because the grout we ordered comes in packs of six not packs of two and we only need two so , sorry your order is canceled. Uhm , what the heck? First of all if a pack of two is not an option then it shouldnt be an option through home depot and the employee that set all this up should certainly know that as well. My husband was told that we might have to come in and pick something different out. That is not acceptable , we are paying quite a bit of money for labor and materials. This problem should have just been handled by home depot since it was THEIR mistake not ours. Why are you telling us to come in and fix YOUR mistake. Today I am trying to get in contact with someone that can fix this but whoever is answering the phone does not want to deal with me and keeps putting me on hold before I can get the first sentence out. They periodically have checked to see if im still on the line then will quickly put me back on hold again. At this point i am considering canceling the entire order and going with a local small business I bet the customer service is better and they will probably do a better job too. I am very disappointed with home depot as we have been long time customers for everything we have ever needed.
Apr 6th, 2024

Apr 2nd, 2024

They had the items I wanted. Unfortunately it took over a hour to make the purchase and setup delivery. The person we worked with did not have a clue what she was doing. It was more important to talk and get a snack than to help us with our purchase. After all of that they still messed up our delivery. I hope this is not the way they normally do business. Very poor customer service. This happened in February of 2024
Mar 21st, 2024

Pretty bad. I wanted to replace garage door opner.i had simple questions there were two employees sitting &looking & playing. Not willing to help. But when I ask a question they don't want to be bothered. I wonder what is their job. I took my business som
Mar 20th, 2024

Shoddy and unprofessional workers at the customer service desk. Some of the ladies are quite nice. But far too many clearly hate being there, and are sure to let you know that.
Mar 20th, 2024