Knot Just Flowers

Aug 18th, 2023

Friendly service
Aug 7th, 2023

Jun 30th, 2023

I ordered my niece a fresh cut arrangement in a vase off their website for her birthday.  She's 25, and had it delivered to her office, thought it would be a nice surprise.Thankfully, she texted me when her delivery arrived with a photo, but instead of the fresh cut flowers, the photo was of a croton potted plant in a basket.  I called her to make sure it wasn't a joke, which it wasn't, and immediately called the florist.The nice enough attendant put me on hold after I explained the problem, and replied that the card must have fallen off on the delivery truck and the orders got switched.I'm sorry, but a potted croton is a typical funeral plant, and I have trouble seeing how a driver wouldn't have questioned the cute 25 year old girl getting a plant and the funeral getting a bright, vibrant cube vase.They said they would send out a replacement arrangement of what I ordered, but it could not be there until the next day.  So much for me ordering the day ahead to surprise my niece on her birthday.  She had even planned to take off the following day so now had to go in to her office to pick up the flowers, lessening the fun surprise even more.I will note they did make it right in the end and sent a fresh arrangement the next day, but still not a good experience.  I have to wonder if this would have ever come to light had I not been sent a photo.
Oct 24th, 2020

Sep 29th, 2020