Crystal Springs Water Delivery Service 1460

Jul 1st, 2021

The salesperson came into my business offering Alkaline Water delivery service. I asked questions about the alkaline water and was told it was 8.4. I signed up for the service at my business and at home. Today, the delivery person arrived and asked if I wanted spring or purified water. I said I wanted the Alkaline. He said, we don't have Alkaline water. I had been on hold trying to cancel my service for 30+ mins without a human picking up. I tried going through the "new customer" route and got a person who rudely transferred me without a single word as I explained why I was calling. I finally called the rep who sold the service to us. He said he was trained to sell the water as alkaline and has been doing it that way for the past 2+ years. I got the number to a supervisor and spoke to him and he said he's not the sales supervisor, but over the delivery. He said he'd cancel the deliveries when I told him I want to cancel both of my accounts. He also said he would reach out to the sales mgr. Now I still have to try to get a person on the phone to cancel my account because I want to make sure I'm not charged again. There's no way to cancel or stop auto payments online. It all seems to be very scam-like in my opinion.
Jun 25th, 2021

I have been a customer for almost 3 years. The last 6 months, every month has been a nightmare dealing with this company. Deliveries are never on schedule the past 6 months. Keeping the bottles on my porch is a risk of them being stolen (people use the empty bottles for things like storing water, piggy banks for change and $, or even random things) the bottles are a 24$ deposit so that is nerve racking keeping it on my porch empty being liable if someone steels them. I am always running out of water these last few months due to deliveries never being on time. They used to call you the day before delivery to remind you to put your bottles outside, that’s stopped Every month I have to get on the phone with this company and spend 30 mins to 1 hour waiting for someone to answer the phone! It’s very frustrating since I work and am a mother as well. I don’t always have time to just sit on the phone that long waiting to find out when my deliveries are going to arrive. This isn’t a random occurrence either it’s been every month for 6 months now. It’s very frustrating. Especially when I can just buy bottled water from the store and get it when I need it while I’m already shopping. But the water is really good and I prefer the spring water. But at the rate this is going it’s almost not worth the headache. I used to love not having to worry about where and when I get my water from and I used to enjoy the smooth deliveries at my door. Now it’s just a headache.
Jun 18th, 2021

Mar 13th, 2021

the service from this company is awful, don't waste your time. its like the left hand does not know what the right hand is doing. the worst company out there... they suck!
Mar 2nd, 2021