BMi Memphis

Mar 2nd, 2024

Jan 19th, 2024

Jan 7th, 2024

Dec 21st, 2023

Crooks is not a big enough word to describe this establishment. I usually don't like to berate businesses, but when it's deserving then it must be done. I took my vehicle to this company with a "Low Coolant" warning flashing on the dash of my vehicle. They agreed to do a diagnosis and get back with me whenever they discovered what it could possibly be. Well, after having the car for 4 days, they finally called and said it was the water pump. After being floored about the costs of the repairs, I okayed them to proceed with repairing it. I can't recall the guy's name I was dealing with, so I'll just call him "Mr. Ponytail." After giving me details of everything that will happen during the repairs, Mr. Ponytail informed me that they will need at least $1K of the money up front. I asked why and he said to cover the price of the parts. I didn't agree with that notion and said that I will pay him in full when the job is complete. I asked him was that some kind of bogus shade-tree business that they are running because no legitimate repair business will ask for a 1/3 of the money before doing the work. He informed me that it was company policy and that he's just doing what was told of him. I asked if it's company policy, why didn't he inform me or either have it posted at the counter when I walked in the door?. Of course, he couldn't answer that. Well, behind that phone conversation I grew weary and skeptical of these folks. I told him not to touch a thing and that I was in route to pick up my vehicle. When I returned to pick up my vehicle, I looked on all the walls and all over the counter, AND STILL I saw no postage about paying part of the repair fees upfront before starting a job. I asked Mr. Ponytail about the whereabouts of its existence in the lobby and, again, he couldn't answer. I later tried warning others about their shadiness, and apparently, I was the only one in the dark. Much to my surprise more people already knew of their CROOKeness!
Mar 16th, 2024