Joe Stewart Body Shop

Dec 13th, 2023

Joe McAlpin & the team of professionals were a delight to work with. My repairs were completed in less than 2 weeks. Amazing job!
Nov 24th, 2023

Couldnt be happier with the care and attention we received from Joe Stewart Body Shop. Especially Jessica, who was as responsive and timely in communicating every aspect of the process while our high end vehicle was being evaluated and in their care. Will definitely use again!
Oct 14th, 2023

I never write bad reviews because I like to give businesses the benefit of the doubt; but Joe Stewart is by far the most incompetent and unprofessional business I've ever used. Being the only BMW-certified collision shop in Memphis didn't leave me any choice but to use them to repair my 2022 BMW X3 that had been T-boned on the driver side. My accident was on March 22, 2023. Joe Stewart told me the earliest they could start on my car was May 31, 2023 but they could tow it to the shop, break it down/order parts, etc. and be ready to start on May 31, 2023. I was told it would be ready end of June/early July. My truck wasn't "ready" until August 30, 2023. It's now September 22 and I'm finally picking up my truck, again. I had it towed on April 5 to the collierville location. The point of contact was Ray. Around mid June I started calling Ray to get updates since he would never call me to provide them. He told me there shouldn't be an issue with the original timeline provided (end of June/early July). Sometime during the end of June/early July, my truck was transferred to the Summer location without my knowledge. I didn't find out until I called Ray for an update and was told that Lawrence at Summer would be my point of contact and that he would call to provide an update. Lawrence called the next day and told me that he would be taking over everything and that they needed to order more parts so the timeline would be pushed to end of July/early August of my truck being ready. Similar with the first timeline, as it got closer to end of July/early August, I would call the shop to get updates from Lawrence. Unlike with Ray, Lawrence rarely returned my calls. When I finally got on the phone with Lawrence, he stated there were delays and it would be closer to mid-August before my truck was ready. I moved out of Memphis on August 24; leading up to that I called the shop almost daily and never got a return call/update. Lawrence then texted me on August 23 stating my truck was back from the alignment shop but it would not be ready until Friday. I informed him that I was moving out of town and would have to fly back to pick up my truck. He stated he would call me on Friday with an update so I could book my flight. Of course, I never received a call from Lawrence on Friday so I called the shop on Monday for an update. I decided to text Lawrence since that seemed to be the only way to get an update. He told me my truck should be ready Tuesday or Wednesday; that he needed to buff and clean it; he later texted stating I could pick it up Wednesday and we agreed for me to pick it up at 11:30 am. I went to pick up my truck on Wednesday, August 30 at 11:30 am, excitedly. When I arrived, I saw my truck in the front and went inside and asked for Lawrence; I was informed that Lawrence had left for lunch (which is odd considering we agreed to the 11:30 time). I had my spare keys so I unlocked my truck and thoroughly examined it. There was a gap between the trunk and bumper. The driver-side front door had obvious scratches and dents in the panel (Lawrence ended up having to order an entire new door). The driver-side windows did not automatically go up and down with one push of the button as the passenger side did. There were scratches throughout the exterior that were not there prior to the accident as evidenced by original pictures taken by Geico when they examined my truck after the accident. Disappointed was an understatement. There was no type of quality control done prior to informing me my truck was ready. When Lawrence finally arrived from lunch, I pointed out all the issues to him. Regarding the trunk, his response was "the trunk closes properly so I don't know" - I told him I was not taking my truck in that condition. Fast forward to today, September 22, I finally have my truck. The blindspot light does not work in the side mirror and there are still scratches. I plan to take it to the dealership where I now live for them to check everything out. Long story short, I would not recommend Joe Stewart for any car repairs. Services: Painting, Body & Trim
Sep 17th, 2023

Sep 16th, 2023