The Pointe at Kirby Gate is a modern senior living community located in Memphis, Tennessee. The community offers various services and amenities to help seniors live their best lives. These include 24-hour care, assistance with daily tasks, health and wellness programs, resort-style dining, activities and wellness, social engagement, and more. The community is designed to provide seniors with the care they need while also allowing them to have fun and enjoy their retirement years.
The staff here is absolutely WONDERFUL. They truly care for your loved ones. The food is also great... I love spending time visiting my grandmother here!
Business Response on GoogleNov 13th, 2023
Thank you so much for taking the time to leave such a wonderful review! We truly appreciate you and are so happy your grandmother enjoys our community! Lots of love!
Tyler Gonzalez on Google
Most of the staff is nice. Went there to pick up my grandmother because her husband had just passed. Grabbed all her stuff and spoke to most of the staff. Called back the following day because we had left a safe there that might have had documents in it. I asked if someone could box them and ship them and I would pay for shipping tabs their time. They then had an attitude and said they would not because we left all the furniture in the room and ran out on the bill. They did tell us it would be a $400 charge for leaving the furniture and we were fine with that. Figured it would just get charged to their account. The lady then said that she told me it had to be a check or money order. She never did, confirmed by my mother who was also there. We were there two days in a row and could have just asked us for it as I made multiple trips to my car to load my grandmothers possessions. Instead they accused me of running out on the bill. Why would I call your facility to ask about this when I supposedly just purposely ran out on a $400 bill?!? Any decent person with half a brain would probably just assume that I had a lot going on driving from two states away to pick up my grandmother and figure out a new situation for her that it was probably a mistake. At no point did they ask on the phone call for the $400, just straight went to no we will not be sending you documents because you ran out on a $400 bill me being a decent person Im still sending the $400, but do not put your family members in here. They sure are nice when they want your money, but when it comes time to leave be aware!
Business Response on GoogleSep 21st, 2023
Hi Tyler, we are aware that your family members resided with us since the beginning of the year when a competitor shut their doors. Ward passed away last month, and your family was initially in charge of finances and moving them both into our community. Doris’ daughter in law, Cindy, emailed a notice to vacate in writing on September 15, 2023. Doris’ daughter and grandson showed up Monday evening and let me know their plans were to move her out on Wednesday. I spoke in detail with them explaining move-out instructions and that any personal items left in the room would yield a $400 trash out fee that needed to be paid by them since they weren’t on the account and part of the initial move-in. They said they didn’t have any room in their small car then redirected that the responsibility should’ve been on Ward’s family instead of them. On Wednesday, Doris’ daughter and grandson moved her small items and left. Robert and I walked room #12 to complete the move-out checklist where I took pictures of the everything they left behind (pictures attached). This morning in the middle of stand-up with Angie and the Directors in the office, the you called to request we send you contents of the safe which was important paperwork they left behind. With you on speakerphone, I let you know that it wasn’t our policy to mail any items left behind to families and reminded you that we spoke with both you and your mother about removing all items from the room before you left. You immediately became upset and started cursing at me. I let you know that I had not cursed at you and would appreciate it if you calmed down. You started swearing again and I politely told you that I would hang up and said you could call me back once you calmed down and that you could ask for me. 30 minutes or so later, his mom called back to apologize and said they would send the $400. We understand this is a difficult time for you and your family, and hope that we can come to a better resolution.We were able to locate paperwork and have it in a FedEx box ready to send. I plan to call Doris’ daughter and get an address to send it to. Thank you
Teresa L on Google
Do not place your loved ones here!! They will not be fed.
Food manager Alisa feeds these people trash. Soup and sandwiches. Sandwiches and chips. She orders no food!! The past couple weeks the cooler has been completely empty before truck day. Lunch served at 12. I was in at 10 to a manager telling me no food cause the truck was late. I cooked chicken tenderss, Salisbury steak, and pork chops as we literally had 10 pieces of each and nothing else to eat for the residents. No milk but a resident who enjoys milk with every meal. Dinner is at 5 and it's always soup and sandwich. They get hungry by night but no more meals until breakfast at 8 am the next day.
Business Response on GoogleJun 15th, 2023
Thank you for taking the time to make us aware of this situation. As you may be aware, new management has very recently taken over the community. While we can't fix the past, we can assure you that our new management team has an incredible track record of amazing cuisine for their senior living communities. We hope that you would consider being a guest within our community for an upcoming Chef Tasting. We would invite you to contact a member of our team at (901) 584-0211 so that we can add you to the list for our next event.
Jewel Morris on Google
Who is management for this place? Residents are complaining that they aren't getting their baths and the food isn't very good.
Business Response on GoogleJun 14th, 2023
Jewel, Thank you for taking the time to provide feedback for the community. New management recently took over, and they come with an outstanding history of delivering the best food and chef style dining in senior living. We would love to invite you to be our guest at an upcoming event, and give us another chance to show you our dedication and commitment to the community and most importantly each individual resident that we serve. We hope that you will consider being open to share your experience with our team so that we can exceed your expectations in the future. Please contact us at (901) 584-0211 so that we can add you to our guest list for upcoming events.
helen pink on Google
Business Response on GoogleFeb 1st, 2022
Because we want to offer our residents exceptional care and a happy life, I’d like to learn more about your experiences with our community. Your thoughts can offer us insights into ways we can improve. Please give us a call.
