B & W Air, Inc.

Lorrie J Henderson _{on Google}

Jun 29th, 2023

Just got my unit in April 2023. It took them 3 to get it installed and working correctly. Since then they were out 3 times in July, Guess what? Gotta call the office tomorrow because it's 9:25 at night and it's 80 in my house. If I could get a refund, I certainly would. And the worst part is having to get someone to be at your house whenever they want to show up. Or take off work. Service: Installation

Tracey South _{on Google}

May 30th, 2023

Great Service. I have used B&W for many years and have always had wonderful service. The service remains just as great since Mrs. Barbara has become the owner and continues Bob Cannon's Legacy of Excellence.. I recently had an issue with my Unit and they were quick to return my call and just as quick to respond, the issue was resolved with no drama and everything is back on track, and Yes i change my filters .. They are very Helpful .. I take care of my Filters and They take care of me!! Thank you! Service: HVAC system maintenance

Adam Mcmahan _{on Google}

May 27th, 2023

Install my AC unit on a brand new home just over a year old they will not cover their warranty. I have called them three times last year to come out to service. My AC unit AC unit is making a loud noise they claim they can never figure it out I called today they will come out for a service fee to maybe replace a part that is under the manufacturer warranty , they are just here to make money not make you feel like family so they have lost my business and will be using Aire Serv. Service: HVAC system repair

Ahmuad Ali _{on Google}

Sep 29th, 2022

Under my home warranty and yes I've used them before. When my home was built in February 2018 they had to come out and service my unit with freon..
The technician did a decent job.
Well now it's 2022 and my unit has stopped getting the house cold on a Saturday night.. it's the weekend and the warranty office said they had an emergency call number but that's not true..
They need an emergency contact!!
I've been inconvenienced for two days and they don't open until today this Monday morning at 8am..
I've called and left multiple messages!!
I finally got in contact with them at 11am after all the calling attempts plus messages left still without one call back response?!?
Long story short..
Told that they didn't return my call cause they were in meetings this morning.. they booked up on Monday and they have to work Wednesday.. What?? You have to work Monday- Friday I still had been calling you since Saturday even Monday morning constantly getting pushed to recorded voicemail and I still had to keep calling them to be told all of this plus "well you're no longer under warranty and can call whoever you want.."
Your company installed the unit and I'm just trying to keep the same company that Adams home has us under but if someone would have answered the phones and told me that then I would have since you're not bothered with keeping your already established customers??? Then you tell me, "we can get you Wednesday.."
Here's the worst part of all this.. This company is a few blocks from my home and I couldn't get any kind of response or service when it's 5 miles away??
(Rebuttal and response to the reply 15 minutes ago a month later)
You are making excuses for what your receptionist answer the phone and directly said to me.
" You only have a year warranty.. you can call another company.."
And my property (investment) is in your system under the phone number name and address that was left numerous times on your company voicemail multiple days.
You don't want to keep your existing customers or your receptionist (whomever the woman that finally answered the phone and never ever once gave me a call back) wouldn't have never told me that answer an entire month ago that you're finally deciding to reply back in regards??