Dakota Watch Company

Fixed my problem fast for a great price!!
Nov 28th, 2022

Worst shopping experience. This is why brick and mortar is going away. First the lady at the counter could not say if they would extend their standard 30 day return policy to cover Christmas. Then when I told her I would go ahead and buy it but check in with management next day, she became rude and said not to buy it then she that she had other customers and left to see them. I was left with credit card in my hand completely shocked at the rude treatment. Completely wasted my time and energy shopping here.
Nov 28th, 2022

Replaced my watch crystal and it fell off the next day. Not realizing this, I continued to wear the watch and the second hand got bent. Said that the company MIGHT be able to fix it after a 6 to 8 week wait. Very disappointing. After communicating with customer service rep, I finally agreed to bring my watch to the local Dakota Watch store so they could send it back to the factory for repair. Update!! I finally agreed to have Dakota watch repair the watch that they damaged, expecting a 6 to 8 week wait. Well, I called today after 2 months of waiting and found that the local store HAD NOT EVEN SENT MY WATCH BACK TO THE FACTORY FOR REPAIR! Unbelievable.
Oct 19th, 2022

Mar 27th, 2022

I was referred here by my local jeweler to get two watch batteries replaced. The individual felt confident that she could replace the batteries and wasn't sure why I was turned away at my local jeweler. She began by conducting a pressure test and both watches initially passed. She then took off the backing off of the watches and scratched one watch while taking off the back. At this point I began to get really nervous. Considering she already had the backs off and I figured it couldn't get any worse. After replacing the batteries, she did a pressure test again and this time both watches failed. I've had these batteries changed a few times with different comapnies and haven't had any issues. BE VERY CAREFUL, if you choose to get things repaired here. Was offered an "oops" discount, but it wasn't adequate in regards to the damage.
Nov 8th, 2022