Kimball's Jewelers

Kimball's is a top echelon jeweler with an exquisite exterior and interior and nice selection. My watch was serviced properly and I was treated with much respect and professionalism.
Feb 7th, 2024

Horrible Experience!! Don't waste your time! I have tried working with Kimball's to have a custom class ring made for my son. It has been 3 months of going back and forth, waiting weeks for an answer. Their designer, who customers are not allow to talk to, kept making a ring for a female. I keep sending examples of traditional men's rings saying I want the same basic structure and size, and that it needs to be a MAN's ring. They keep sending female rings, but with enough changes that I know my info had been passed on at least somewhat. At one point I made it a priority that they need to get the size of the stone correct, knowing that will force the ring to be more wide like a male's ring. The size of the stone had been mentioned previously and had been in all of the pictures. I was so frustrated! Well they make the ring wide, but also very thick, an obviously distorted ring. It had 50% more gold that a normal class ring, so I was not happy. So finally they tell me they cannot make a class ring look like everyone else's class ring because it is a copyright infringement. I have pretty much been told that they don't want to work with me since I care about getting what I asked for. I have since talked to other jewelers that say slight modifications will give us the ring we want and without a copyright issue. I am so mad that I wasted so much time with Kimball Jewelers. Google does not seem to let me respond so I will add more. NEVER did we say we would order the rings. None of them. Your designer was making girls rings for a boy!! Of course we didnt like them. Sure the 2 logos were done well but that is all. Simple things like making the stones the right size were not even done until the end when he made a ring with too much metal. If they could not make the class ring images we sent then he should have said so, other than altering them in feminine ways. And we never did change our design but only asked for the rings to be like the pictures sentMENS rings. You are unethical to lie like you are.
Jan 5th, 2024

Great experience. Highly recommend this place.
Dec 28th, 2023

Amazing store and staff! I highly recommend. A special thank you to Jordan Shuler for his help and professionalism.
Dec 20th, 2023

Took a Rolex in to have a bezel replaced, after all there is a large Rolex sign out front, they said they would send it out. After about a week, I got a call and was told that it would $97 to do the work. Except, no guarantee that it would be water proof or better yet, no guarantee that it would run. Why would anyone that owns a Rolex watch would want someone working on their watch that would not guarantee that it would work after they finished? Shannon said that she was doing exactly what I told her, Really. I told you that I didn't want my watch to work after it was repaired. I don't think so. After some time, she said that if I wanted it to run, it would $750-$1250. $1100 difference between running and not running. Seems like a bargain to me. NOT Update: 7/3/23 Sent the watch to Loring & Co for the same job Kimball's was asked to do. Guess what? The cost was only $100.00 and Loring&Co didn't have to open the case to remove the bezel but they did anyway to make sure it as a 'real' Rolex and to check the movement. They found that the timing was a tick off and made adjustment - no charge.....Guess who's getting my future business? Not Kimball's...
Nov 23rd, 2023