Jimmy John's

Did a great job and quality was on point
Apr 3rd, 2024

The food was great but the older lady that works the register is always rude and sarcastic when taking an order. I go to this location often and the only time I ever have a negative experience is when she is working.
Mar 14th, 2024

I recently visited Jimmy John's on Paper Mill for the second time, and unfortunately, it will be my last. My first visit was marred by rude and unhelpful employees, and my second visit was no different. The older, grey-haired lady with glasses who took our order was extremely snide, sarcastic, and rude, making me feel stupid for simply ordering a basic sandwich. When I requested a sandwich with meat and cheese only, she made me feel as though I was in the wrong for not knowing some obscure detail. As my wife and I were getting our drinks, we overheard both the lady and the gentleman with dreads who prepared our sandwich talking negatively about us. Despite the delicious food and clean establishment, the poor service and disrespectful comments ruined the experience for us. If you're looking for a friendly atmosphere, I would suggest looking elsewhere.
Mar 1st, 2024

I love this JJ's! The guys working here are always so friendly & quick making my order. I frequently return to this location due to the staff. Always fresh and tasty ingredients as well and they've never messed up my order!
Feb 13th, 2024

Standing at the counter over five minutes still have not been greeted. Slowest customer service from a jimmy johns ever. This is ridiculous. Three employees in sight not one of them has spoken a word to me standing at their front counter for over five minutes. Update: Stood at the front counter for a total of ten minutes without be spoke to at all by any of the employees. Two people behind me left after watching me wait in front of them without being acknowledged by any of the employees for the first five minutes I stood there. Finally after ten minutes I spoke up and let the guy who seemed to be management know that I had been standing there ten minutes without being greeted at all. He apologized very flippantly and said they don't have enough employees. There were three employees. That's not enough to greet a customer at the front register?!! So you let them stand there for ten minutes? Horrible customer service! If that manager/shift leader can't do better than that when apologizing for poor service then he needs to get a different job. I know for a fact that they want them to greet any customer that walks in within 30 - 60 seconds which is industry standard. Any one of the three employees present at the time could have looked up and said welcome to Jimmy John's we'll be with you as soon as we can.
Feb 24th, 2024