First Horizon Bank

Ever since they switched from First Tennessee to First Horizon they have majorly gone down hill! Tellers were rude and didn't know what they were talking about, ATM's everywhere would eat my debit card for no reason, transfers would get lost in their computer system, and so and so on. Bigger doesn't always mean better and in this case it's definitely not better. I closed all my accounts with them sometime ago but my Mom still uses them although she too has had multiple problems with them since their switch. My aunt as well. So use with caution! LoL
May 30th, 2023

Tonya was rude thats all I have to say. Rude. Wont come again. My last review was deleted. So I am going to continue to post to help people stay clear of here.
Feb 19th, 2023

Wish I could leave a 0 or negative because they sure don't deserve a 1 star. Charged my Fianc $8 to cash a $50 check that is drawn on this bank, basically stole 16% of her birthday gift because they want to be a**holes. Sent an email to First Horizon customer service and they clarified with the following statement... Thank you for your inquiry. Whether or not this can be done is at the branch's discretion. Thank you, Daren Djirikian Customer Solutions - Messaging Monday - Friday 8 am to 6 pm ET Saturday 8 am to 4:30 pm ET First Horizon So in other words, they are allowed to charge just what ever they want to with no limits and no set policy. This is outrageous and really should be looked at by FDIC, Consumer Financial Protection Bureau (CFPB), or Comptrollers Office (OCC).
Nov 3rd, 2021

This has been the biggest joke of a bank I have ever had the displeasure of dealing with. The customer service representatives completely lacked knowledge, understanding, and cooperation. I called twice and received no help from either csr. I will be going this morning to pull my money out and go elsewhere. Horrible bank.
Sep 19th, 2021

$600 dollars fraudulently debited from my account. I file a claim. The Fraud team advises me to contact my local branch with questions. I contact this branch to ask when the money will be credited back to my account, and the answer: "I have no idea. There is no way of telling." ..... are you kidding me? What a joke. First Horizon really cares about its customers. Cancelling my account as soon as I am reimbursed. Who knows when that will be since "there is no way of telling" Bank somewhere else.
Mar 8th, 2021