NAPA Auto Parts

Haven't called me back .
Mar 9th, 2024

Service was great. But they don't have it they will get it
Dec 27th, 2023

Ok place
Nov 23rd, 2023

POOR CUSTOMER SERVICE I went there to support Napa, as I own a Napa store myself in another state. My equipment that I was using had a mechanical failure, so to Napa I go. I had two out of the three part number I needed. The gentleman that was working the counter was not, let's say a knowledgeable counter person, the part I needed he said was not in the computer, I ask him to get a paper catalog and search that way, he looked at me dumb founded. I threw out some numbers that I could recall, but they were not accurate for the part I needed. I asked him if he could go to the shelve and pull a few to see if we could get a match. I informed him that I own a Napa store. He responded to me that he was not wasting his time doing that!!! I didn't know what to say, I myself and my employees at my store always try to help the customer out over and beyond. I purchased what I had and left, as I drove away I was very upset that I was treated this way, a Napa store owner. I decided to go back and return the items, a woman working the counter apologized for his actions. She felt embarrassed by how he treated me as she elaborated. I will be making contact with GPC explaining to them how a fellow Napa owner was treated by another store. I come to Kingsport quite often, I will never patronize this store again, I will travel to another location to get my Napa parts.
Nov 17th, 2023

I live getting my auto parts needs from NAPA, not only around since I was a child and my father and grandfather used NAPA, their prices are comparable to to discount auto parts stores and they are locally owned.
Oct 2nd, 2023