Leaders Credit Union

2 times Ive tried to come in and set up an account, 2 times yall have been cool with letting me walk out with nothing done. If you dont care about your members, just say that.ill go somewhere else
Jan 26th, 2024

I would stay as far away from this credit union as possible. They are way worse than banks. They are the only financial institution that I have dealt with that tells you they will give you a provisional credit when you file a dispute and then they refuse to give it to you after making you wait two weeks to request it. They tell you it will take six months to receive it. Their tellers are far from friendly as well. Luckily I never applied for credit from them. Any place would be better than this place for your money.
Oct 12th, 2023

Mar 15th, 2022

Worst Customer Service ever. I called immediately after a charge was made on my card to have it stopped. I was out of town and needed access to my debit card, they were not concerned about me. I asked if they could expedite my card or anything they could do. They were rude and playing games with the phone. Ashley and Zac, both need to go back to customer service 101. I am still waiting to hear from the manager Eric. Never bank any where that is not concerned when you called them frantic with an emergency.
Nov 7th, 2021

I guess I want to leave this review for the entire company and not a specific branch, but theres no way to do that. Ive spoken with 2 other people who have a debit card with Leaders and they say the same thing. They lock our debit cards ALL the time over ANYTHING for fraud detection but its literally the smallest things that set it off. I recently got a new phone and plan and the first payment went fine, but when the 2nd payment was scheduled to come out on auto-pay, Leaders detected it as fraud and locked my card. My phones service was shut off. So annoying. A month before that in November 2021 I took a trip to the UK and I let leaders know. I even went to the bank where they showed me how to enter the dates on the Leaders iPhone app for international travel for when I would be in the UK, and my card was supposed to work because I had done all of that. They promised me that, and I was suspicious because even just making small purchases here in town would lock it. Surprise surprise. I made 3 purchases in London, and then the 4th one set it off and locked it. Why????? They also locked it over Hulu taking out my auto payment for their subscription. They tell me I cant remove the block and that if something sets it off, then it sets it off. And I have to call and be on hold with the fraud detection department for however long, sometimes 30 minutes, just to unlock it Other people Ive spoken to says the same thing happens to them. But do you know what? That doesnt happen to my mom, who is 65 and has a perfect credit score. It only happens to me and other people I know in our early 20s with credit scores that are still building. But that doesnt make any sense because its DEBIT, our own money and not credit. Im getting a new bank. I have to pay my bills. Cant do that with Leaders locking me out 24-7.
Nov 6th, 2021