Hermitage Hills Brake and Auto

Always honest and never issues with them trying to add-on other costs, for issues that don't exist! Haven't had to take a vehicle in for service for a while, but have used Hermitage Hills for almost 9 years now. My truck wouldn't start for me after having dinner out in Mt. Juliet. Sounded like a bad starter, but still tried to jump it, just in case, which did not work. Dropped off truck to them on Saturday, and they called me on Monday to confirm, it was the starter. Also told me they should change the manifold gaskets, because the starter is under the manifold, and the manifold cover had to be removed. Called me on Tuesday AM that truck was done, and at a very reasonable cost for the labor involved. Thanks again!
Sep 16th, 2023

Id recommend this shop to every one. Dropped my car off for a brake pad replacement and oil change expecting to wait a few days job was done in a few hours! Nice people, outstanding service, and very affordable! 5-stars all the way!
Jul 27th, 2023

I've never felt so taken advantage of and treated like I don't matter. Took my car in and told them some problems but mainly wanted the leak in my coolant fixed. They told me should only take an hour since i was early. 8 hours later my car is ready and they literally did nothing but look at it. Charged me $90 for labor and recommended I take it to a dealership to fix other things I wasn't too worried about. Told me to just get my leak fixed at the dealership when I did everything else. 8 hours and $90 I feel robbed of with no remorse from them at all. Terrible customer service and will never return!
Jul 25th, 2023

I called on a Wednesday evening to get my coolant temperature sensor changed. The lady on the phone told me I could bring my car in any time from that night, Thursday, Friday, etc. She also provided a price. I scheduled a rental, and I brought my car in the next morning. She let me know she could get the mechanics to fix it up first thing, so it would only take an hour. I was able to cancel my rental, saving me money. On top of that, I was given numerous prices from different places ranging from the mid-to-high hundreds. The cost of the visit was less than $250. My car has had zero issues since! Hermitage Hills Brake and Auto is a fantastic family-operated and owned business, and they have earned my business for as long as Im in Hermitage. Services: General repairs & maintenance, Electrical
Aug 27th, 2023

Always excellent service at Hermitage Hills Brake and Auto. The mechanics are knowledgeable, experienced and very thorough. I've taken my car in for service several times, always with great results. I've also referred friends to them who have been very pleased. The turnaround time is reasonable and the car will be ready when they say it will. The woman in the front office is very helpful and so friendly. Service: General repairs & maintenance
Jul 21st, 2023