The Hearth at Hendersonville

Stephanie Weathers _{on Google}

Apr 9th, 2024

DO NOT PUT YOUR LOVED ONE HERE! This staff is neglectful and absolutely abusive to their memory care patients! Whatever you do, do not use this facility.

Sarah Cavanaugh _{on Google}

Mar 24th, 2024

Vitality Living Franklin exceeded my expectations, Pat and Julie truly care about the community and the residents and go above and beyond to help all who are looking for their new forever home!

Evan Aronson _{on Google}

Mar 10th, 2024

Absolutely a beautiful community with a real at home feeling. We are in the beginning stages of looking for a community for my loved one and this community really set the bar high and really opened our eyes to what homes have to offer. I even asked them if I could move in while we toured. We are in the beginning stages of the process but will definitely be by again for another tour with more family members. Looking forward to working with them in placing our loved ones.

Tony Constant _{on Google}

Mar 19th, 2024

A family member lived alone and needed somewhere to stay while we were out of town. We were given a tour by Pat at Vitality. The facility appeared to be clean and the staff were friendly. After visiting several other assisted living facilities with us my family member decided to spend a couple of weeks at Vitality. After her stay was over she told us that her stay was positive and she didnt have any issues with the staff or the facility.
A few months later she told us that she wanted to return to Vitality as a permanent resident. We contacted Pat at Vitality and she was happy to assist us with the arrangements. She advised they had cleaned and painted her apartment and it would be ready for her but in order to get a special discount we had to take possession of the apartment within two days.
On the day of the move my family member changed her mind and didnt want to move. We contacted Pat and advised her of the decision. Pat said she was sorry to hear the news but would not be able to give our elderly family member their money back. This was about $4,500 and this was a huge impact on our elderly family members fixed income budget. Pat advised she would contact Sherry, the director of the facility to see if they would issue a refund.
After a few days had passed and we did not hear from Sherry we called her ourselves but she was out of the office and we were forced to leave a voice mail. After that call wasnt returned, we left a second message. Again, no call back. We drove to Vitality to discuss the issue in person with Sherry but rather than discussing the issue with us she sent Pat out to inform us that she was waiting for the corporate office to make the decision as to whether to issue the refund. I cant help but think they are just slow walking this issue hoping we will just go away.
It is a shame that a facility that has so much going for it would tarnish it by keeping an elderly persons money when they had not even moved in!
**UPDATE**
Its been three weeks since we requested the refund from Vitality and they have still refused to respond to our request for a refund of our elderly family members money. We reached out to Sherry at the Hendersonville location of Vitality more than a week ago and she advised Vitality is considering a partial refund and sent the matter to their attorney for review. This was more than a week ago and no response from Vitality. If anyone truly wants to do the right thing the last person you would ask is an attorney. This just confirmed to us that they dont want to do the right thing, they just want to keep this ladys money even though she never moved anything into this apartment. Because of Vitalitys refusal to communicate with us I have changed the two-star rating to one-star. Please consider Vitalitys actions in this issue before suggesting this facility to a loved one. There are several senior facilities in this area that will show your family much more compassion than Vitality. I will continue to update this post every week until Vitality responds to us.